Global CX Training
Hace 2 días
madrid, comunidad de madrid, España
Pump Dynamics
Jornada completa
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Pump Dynamics is seeking an experienced Manager – CX Training & Quality Assurance (AI) to lead the learning, development, and quality strategy for its global Customer Experience organization.
The role combines training leadership, QA, change management, AI-driven coaching, and people management to ensure customer-facing teams have the knowledge and tools for exceptional service across digital and voice channels.
The role combines training leadership, QA, change management, AI-driven coaching, and people management to ensure customer-facing teams have the knowledge and tools for exceptional service across digital and voice channels.