Resort Systems Specialist

THE COMPANY

IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.

IDILIQ Group is rapidly growing as a business which makes this an interesting career move for anyone who wants to be part of their journey.

THE ROLE

The Resort Systems Specialist is a member of the ICT team based at the IDILIQ Head Office in Mijas Costa (Málaga), on the Costa del Sol and reports to the Head of Resort & Payment Systems. The role is responsible for supporting, administering, and enhancing the hospitality technology platforms that underpin resort operations across the IDILIQ portfolio.

The initial focus of the role will be Food & Beverage systems, including taking over day-to-day ownership of Oracle Micros Simphony POS, ResDiary and related F&B reservation systems as part of a planned internal handover. Over time, the role will broaden to include OPERA Cloud PMS and the other hospitality systems supported by the Resort Systems team.

Working closely with Front Office, Food & Beverage, Kitchen, Housekeeping, Finance, and other operational departments, as well as third-party vendors and technology partners, the Resort Systems Specialist plays a critical role in ensuring that hospitality systems remain reliable, secure, well-configured, integrated, and user-friendly.

The successful candidate will support the ongoing optimization of resort technology solutions, contribute to system implementations and upgrades, troubleshoot technical issues, and help drive operational efficiencies that enhance both the guest and employee experience across all properties.

Duties & Responsibilities:

Primary focus will be to support and optimise Food & Beverage systems (principally Oracle Micros Simphony POS) and the wider hospitality technology environment, ensuring critical resort systems are effectively configured, maintained and continuously improved across the IDILIQ Group. The Resort Systems Specialist will assist operational teams in delivering a seamless guest experience by supporting point-of-sale, property management, payment and reporting systems.

System Administration & Support

• Support, administer and configure Oracle Micros Simphony POSacross all F&B outlets (restaurants, bars, kitchens and retail), and assist with OPERA Cloud PMS administration and support
• Manage menus, revenue centres, promotions, user accounts, permissions, operational settings and other system configurations.
• Support POS workstations and peripherals, including printers, workstations and handheld devices
• Administer ResDiary and other F&B reservation and listing systems.
• Support POS integrations with the PMS, inventory, finance and reporting systems, including accurate revenue posting and month-end support.
• Monitor system performance and proactively identify opportunities for improvement.
• Maintain accurate system documentation, procedures and user guides.
• Ensure system configurations adhere to company standards and operational requirements.

Incident Management & Troubleshooting

• Troubleshoot POS, PMS, payment, reporting, hardware and integration issues.
• Investigate and resolve user-reported problems in a timely and professional manner.
• Coordinate with Oracle and third-party vendors to elevate and resolve technical issues when required.
• Assist with root cause analysis and recommend preventative measures to reduce recurring issues.

Projects & Continuous Improvement

• Support system implementations, upgrades, testing and deployment activities.
• Participate in new venue openings, system rollouts and hospitality technology projects.
• Assist with integration initiatives involving payment gateways, reporting solutions and guest-facing technologies.
• Identify opportunities to enhance operational efficiency through improved system processes and functionality.
• Support user acceptance testing and validation of system changes.
• Contribute to the evaluation and adoption of other F&B and hospitality platforms as the portfolio grows, including non-Oracle solutions.

Training & Stakeholder Support

• Provide guidance and support to Food & Beverage, Finance and resort operational teams.
• Deliver system training and knowledge-sharing sessions where requiredincluding to restaurant managers, supervisors and F&B staff.
• Build strong relationships with internal stakeholders and external technology partners.
• Communicate technical information clearly to both technical and non-technical users.

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