On-Site Customer Support Specialist – Auto Diagnostics
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Our client develops an automotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what’s happening with their vehicle and guiding them through the next steps.
This is NOT a sales role. It is a customer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues.100% on-site position at WeWork – Av. Las Américas, Country Club.
ResponsibilitiesServe as the first point of contact for U.
S.-based users via phone, email, and chatAssist customers when there is an issue with their vehicle or diagnostic deviceResolve issues during the call when possible; otherwise, create and manage tickets for other teamsClearly explain next steps and follow up with users until resolutionDocument interactions and feedback in the CRM systemCollaborate with technical and support teams to resolve complex casesProvide product guidance and onboarding support when neededShare customer insights to help improve the product and support processes3+ years of experience in customer service or customer supportExperience supporting U.
S.-based customers (preferred)Strong communication and problem-solving skillsComfortable handling calls and explaining technical or product-related topicsExperience using CRM or ticketing systemsStrong organizational skills, attention to detail, and ability to multitaskAvailability to work on-site at WeWork (Av. Las Américas, Country Club)Open to a contractor arrangement (initially without benefits)Occasional schedule flexibility if required
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, castilla la mancha, spain, castilla la mancha Salvo Software Jornada completaWe are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States. Our client develops an automotive diagnostic device connected to a mobile app , allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you...
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tarazona de la mancha, castilla la mancha, España Salvo Software LLC Jornada completaSalvo Software LLC is seeking a Customer Service Representative to support an automotive diagnostics product for U.S.-based users.A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.This on-site role focuses on calls, emails, and chats, ticketing, and issue resolution....
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tarazona de la mancha, castilla la mancha, España Salvo Software Jornada completaWe are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States. Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.Our client develops an automotive diagnostic device connected to a mobile app , allowing users to...
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Castilla-La Mancha, Castilla-La Mancha, España Salvo Software Jornada completa 37.000 € - 50.000 € Por obraWe are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.Our client develops an automotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you...
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castilla-la mancha, spain, Castilla-La Mancha Salvo Software LLC Jornada completaSalvo Software LLC is seeking a Customer Service Representative to support an automotive diagnostics product for U.S.-based users. This on-site role focuses on calls, emails, and chats, ticketing, and issue resolution.The position requires 3+ years in customer service, experience with US customers, and strong communication skills. Contractor arrangement with...
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Tarazona de la Mancha, Castilla-La Mancha, España Confidential Jornada completaSalvo Software LLC is seeking a Customer Service Representative to support an automotive diagnostics product for U.S.-based users. A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes. This on-site role focuses on calls, emails, and chats, ticketing, and issue resolution....
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castilla-la mancha, spain, Castilla-La Mancha Salvo Software LLC Jornada completaSalvo Software LLC is seeking a Customer Service Representative to support an automotive diagnostics product for U.S.-based users. This on-site role focuses on calls, emails, and chats, ticketing, and issue resolution.The position requires 3+ years in customer service, experience with US customers, and strong communication skills. Contractor arrangement with...
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castilla-la mancha, spain, Castilla-La Mancha Salvo Software LLC Jornada completaSalvo Software LLC is seeking a Customer Service Representative to support an automotive diagnostics product for U.S.-based users. This on-site role focuses on calls, emails, and chats, ticketing, and issue resolution.The position requires 3+ years in customer service, experience with US customers, and strong communication skills. Contractor arrangement with...
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