IT M365 EXPERT

As an IT M365 Expert, you are responsible for the design, development, and reliable operation of our cloud-based Modern Workplace environment built on Microsoft 365. You ensure that employees have secure, efficient, and high-performing digital workplace solutions. You collaborate closely with IT Security and Networking team. What your work will consist of? Core Microsoft 365 Platform Ownership Operate, maintain, and optimize all core M365 workloads, with specialized mastery in Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Entra ID. Ensure continuous availability, performance, scalability, and reliability of the entire M365 ecosystem, including collaboration workloads and content services. Oversee tenant‑wide configuration, service health monitoring, adoption governance, and lifecycle management. Microsoft Teams Expertise Team lifecycle, templates, naming conventions, expiration & archival Channel governance, granular permission models, and private/shared channels Teams meeting policies, voice configurations, Teams Rooms, and compliance recording Teams App governance: policies, app permission setups, third‑party integrations Ensure seamless collaboration by configuring Teams SharePoint integrations, inheritance models, and permissions alignment. (Aligned with your organization’s use of Teams as primary data workspace) Provide expert guidance in Teams-driven document management, versioning, secure sharing, and data classification. SharePoint Online Expertise Architect, implement, and manage SharePoint Online site collections, hubs, information architectures, metadata structures, libraries, lists, and DLP-enforced collaboration policies. Oversee permission governance using Azure/Entra groups, role-based access, and scalable permission models. (Supports the defined model of RW/RO Azure Security Groups for SharePoint inheritance) Support organizational initiatives such as intranet evolution, content migration, data restructuring, and site administration for business units. OneDrive for Business Expertise Govern OneDrive environments, including synchronization controls, sharing restrictions, storage policies, and user onboarding. Enable user adoption and transition away from legacy file servers, supporting organizational strategy to promote Teams + OneDrive modern data access models. Exchange Online (EOX) Ownership Full administrative control of mail flow, transport rules, connectors, accepted domains, compliance integrations, message tracing, and security configurations. Oversee hygiene controls (DKIM, DMARC, SPF), anti-phishing, and secure email routing. Lead mailbox provisioning, migration, hybrid coexistence, and associated governance. Compliance, Retention & Governance (Microsoft Purview) Design, implement, and enforce retention policies, retention labels, records management, and legal hold strategies across all M365 workloads. Maintain data lifecycle governance using Purview capabilities such as audit, eDiscovery, Insider Risk, communication compliance, and sensitivity labels. Ensure compliance with corporate, legal, and regulatory retention requirements, including defensible deletion and immutable record preservation. Collaborate with Legal, Data Protection, and Security teams to respond to audits and discovery requests. Identity & Security (Entra ID + Zero Trust) Implement and maintain identity governance, including access reviews, entitlement management, identity lifecycle, and privileged identity management. Configure Conditional Access, MFA enforcement, Identity Protection, and secure collaboration policies. Contribute to Zero Trust strategy across identity, devices, applications, and data. Lead design, implementation, and enhancement of Modern Workplace standards, operational frameworks, and administrative automation. Develop automation solutions using PowerShell, Graph API, Power Platform, and workflow integrations. Evaluate, pilot, and deploy new Microsoft 365 features, ensuring proper change management, communication, and documentation. Cross-Team Collaboration & Operational Support Support Service Desk and operational teams with deep-dive issue resolution, root-cause analysis, and best-practice guidance. Deliver training, workshops, user enablement content, and capability development for internal teams. Maintain close collaboration with IT Security, Networking, and Architecture teams to ensure a unified and secure digital environment. Create and maintain comprehensive technical documentation, governance guidance, support runbooks, and user guides. Continuously identify areas for improvement in collaboration, compliance, automation, and overall M365 service maturity. Lead or participate in projects related to cloud transformation, collaboration modernization, and digital workplace optimization Maintain IT assets inventory via ITAM practices. Ensure clear, consistent IT communication aligned with GDELS IT strategy. Use predefined templates and standar