Banking Customer Service Agent

Hace 18 horas

Valencia, España Cross Border Talents Jornada completa

A German-speaking Banking Customer Service Agent is needed for a team based in Valencia, Spain.



Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.

You will support banking customers with accuracy, discretion and a friendly approach.


You will be supporting a well-known company in the banking sector.


Key Responsibilities:



  • Protect customer data at every step
  • Resolve issues accurately and in line with procedures
  • Escalate complex or sensitive cases appropriately
  • Answer customer questions about accounts, cards and payments

Requirements:



  • Fluent German, written and spoken
  • Spanish at upper-intermediate (B2) level or above
  • High school education (Bachillerato) or equivalent; banking customer service experience is valued
  • The selection includes a short video and a written test in the required language
  • Team player who is open to feedback
  • Clear, professional communication, written and spoken

Working Conditions:



  • Work model: On-Site
  • Schedule: Afternoon - 15:00-22:00
  • Paid training: 25 days
  • Start date: 2 November 2026
  • Full-time contract

Salary & Benefits:



  • Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance
  • Sunday shifts paid an extra €1.92 gross per hour
  • 38.5 hours per week

Location:


Open to candidates already living in or near Valencia. xqbhyrx


We work with employers across several European markets, so even if this role is not a perfect match, it is worth staying in touch.