Senior Product Manager

About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.   We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.  Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit to learn more. ð Powering Real Work About TravelPerkWe are Perk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.
The pandemic has changed the way we live, work and travel. We’re helping companies and workers adapt to this new reality (and revolutionizing a market worth $1.3 trillion) by building a platform for connecting people in real life in an enjoyable and sustainable way.
Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Perk are innovators. During the last year, we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we’re shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come inIf you’re ready to take off with us, keep readingAbout the roleAt Perk, we believe in empowering cross-functional teams of talented individuals who are accountable for and dedicated to delivering exceptional results for our customers and the company. As a Product Manager, you will be the architect of value creation by working with stakeholders, customers, and your team to identify opportunities, translate them into a product strategy, and then oversee the execution of the work, iteratively testing hypotheses and correcting course to achieve your goals.
The Travel Journeys tribe is focuses on connecting the vertical domains (flights, hotels, trains, cars) into cohesive booking & post-booking journeys. Their main goal is to make the over-arching booking & post-booking journeys delightful for travellers & efficient for TravelPerk.
We're looking for a (Senior) Product Manager to own a new squad focused on improving the efficiency of our Customer Care Agents (post-booking journey). Your objective will be to make agents 10x more productive so they can delight our users with outstanding care when they need it most. We want to transition our mindset from shipping average internal tools to treating our agents like customers. Therefore, the ideal candidate would have great eye for UX design as well as experience building customer-facing products, so that we ensure that the agent experience stays simple & coherent.
You will be the owner of one of Perk’s most innovative products, directly our travellers' experience & satisfaction by improving our agents' productivity & accuracy. What you’ll doInsight generation: Using quantitative and qualitative insight generation to understand the biggest opportunities for impact, sharing these with stakeholders and turning them into strategiesArticulate and communicate the context and vision for your product areas, in a way which motivates your teams and brings clarity to your stakeholders.
Define strategies that communicate why a problem needs tackling, how it is going to be tackled and the metrics used to judge impact.
Work closely with internal teams, including developers, designers, and operations, to execute your strategy at speed and incrementally deliver value.
Answer incoming questions about your area of the product and provide relevant training, including facilitating the creation and maintenance of proper product documentation.
You’ll practice a servant-leadership style to help your teams achieve a high-performing state. You’ll shield t