International Affairs Officer

Your Responsibilities

The Student Compliance & Visa Support Officer will be responsible for managing student compliance documentation, supporting prospective students with visa applications and immigration-related requirements, coordinating with internal departments, and ensuring an outstanding student experience from enrolment through arrival.

Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.

The role requires excellent organizational capabilities, strong communication skills, commercial awareness, and the ability to work effectively with students from a wide range of cultural and national backgrounds.

Student Compliance Management

• Review, verify, and maintain student files in accordance with institutional and regulatory requirements.
• Ensure all admissions documentation is accurate, complete, authentic, and compliant.
• Monitor compliance checkpoints throughout the student lifecycle.
• Maintain accurate student records within institutional databases and CRM systems.
• Identify missing, expired, or non-compliant documentation and proactively follow up with students.
• Assist in the preparation of compliance reports and audits.
• Support the implementation and continuous improvement of compliance procedures and controls.
• Ensure adherence to internal policies, academic regulations, GDPR requirements, and relevant legal obligations.

Visa and Immigration Support

• Guide prospective and enrolled students through visa and immigration processes.
• Provide accurate and timely information regarding documentation requirements, timelines, and procedures.
• Review visa application packages and supporting documentation.
• Liaise with students, admissions teams, embassies, consulates, visa centers, and external partners when required.
• Track visa application progress and communicate updates to relevant stakeholders.
• Help identify potential visa risks and elevate complex cases appropriately.
• Support students with pre-arrival requirements and onboarding activities.

Student and Candidate Support

• Act as a primary point of contact for applicants requiring compliance and visa assistance.
• Deliver exceptional customer service throughout the admissions and enrolment journey.
• Respond to student enquiries via telephone, email, video calls, and face-to-face meetings.
• Build positive relationships with applicants and students from diverse international backgrounds.
• Support students in resolving administrative challenges efficiently and professionally.

Administrative Management

• Process large volumes of documentation while maintaining high accuracy levels.
• Maintain organized digital and physical records.
• Generate reports and track compliance KPIs.
• Coordinate with Admissions, Student Services, Academic Operations, Finance, and other departments.
• Support institutional projects related to student compliance and international mobility.

Commercial and Recruitment Support

• Understand student needs and guide them effectively through the enrolment process.
• Assist prospective students in overcoming administrative and visa barriers to enrolment.
• Contribute to conversion and enrolment objectives through proactive student engagement.
• Collaborate closely with admissions and recruitment teams to support business growth.
• Act as a professional ambassador for BSBI and promote a positive student experience.

Your profileEssential

• Bachelor's Degree in Law (LLB or equivalent).
• English proficiency at C1-C2 level (written and spoken).
• Excellent verbal and written communication skills.
• Strong administrative and organizational capabilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities simultaneously.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Ability to work independently and as part of a multicultural team.

Highly Desirable

• Previous experience in higher education, admissions, compliance, immigration, legal administration, or international student services.
• Knowledge of Spanish or European immigration procedures.
• Experience working with CRM and student management systems.
• Additional language skills.
• Experience dealing with international clients or customers.

The ideal candidate will demonstrate:

• Strong legal and analytical thinking.
• Excellent administrative management skills.
• Commercial awareness and customer-oriented mindset.
• Ability to build trust and credibility with students and colleagues.
• Professional maturity