Support Professional with English and French

Support Professional with English and French

Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.

Barcelona, Spain

Job Description

At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the global market leader

Location:

We are looking for a Support Professional with English and French, based in Barcelona (hybrid – late shift 10:00 to 19:00).

Role Summary

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do:

• 
  
• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
  
• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
  
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
  
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
  
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
  
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  

What You Bring to the Team:

• 
  
• Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
  
• At least 4 years of work experience providing technical support for external clients.
  
• Practical experience with Microsoft Windows operating systems and relevant technologies.
  
• IP Network knowledge and troubleshooting experience.
  
• Storage technologies knowledge (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
  
• Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
  
• Excellent communication skills and fluency in written and verbal, C level French and English.
  

How You Will Make a Difference:

• 
  
• You are confident of own capabilities and believes that persistence and hard work yield results.
  
• You are open-minded & shares information with others.
  
• You give and receive constructive feedback to strive for continuous self‑improvement.
  
• You can constructively handle conflicts and can recover from dissatisfied customer situations.
  

About the Team:

Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast‑paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.

How We Support You:

• 
  
• Individual development plans aligned with your career goals
  
• Access to training, learning resources, and certifications
  
• Flexible working arrangements
  
• Supportive leadership and regular feedback
  
• Opportunities for cross‑functional and cross‑regional collaboration
  
• Social activities and spaces to connect with colleagues
  

What We Offer:

• 
  
• Gym contribution
  
• Luxury health and dental package
  
• Life insurance
  
• Learning and trainings plan
  

Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today.

About Us

Milestone Systems is a leading provider of data‑driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. xqbhyrx Guided by our Peopl