Player Support Specialist

Player Support Specialist - Hungarian and English - Paid Relocation to Sofia

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

Mercier Consultancy MD is delighted to present an exceptional opportunity for a Player Support Specialist fluent in both Hungarian and English, with a paid relocation to the dynamic city of Sofia, Bulgaria. This position is ideal for individuals passionate about gaming and wanting to make a positive impact on the player community. You will be responsible for assisting players with their inquiries, ensuring they have a seamless gaming experience.

Key Responsibilities

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• Provide outstanding player support via email in Hungarian.
  
• Assist players with questions regarding game features, technical issues, and account management.
  
• Resolve player concerns swiftly to enhance player satisfaction and loyalty.
  
• Document player interactions effectively to improve overall service quality.
  
• Work collaboratively with other teams to communicate player feedback and insights.
  
• Remain informed about game updates and best practices in customer support to provide knowledgeable assistance.
  

Requirements

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• Fluency in both Hungarian and English (oral and written) is required.
  
• Experience in customer support or player support roles is a plus.
  
• Strong understanding of gaming culture and familiarity with popular game titles is beneficial.
  
• Excellent communication and interpersonal skills, with a strong focus on customer service.
  
• Ability to troubleshoot technical issues and offer effective solutions.
  
• Strong organizational skills to manage multiple player inquiries efficiently.
  
• Willingness to relocate to Sofia, Bulgaria, with provided accommodation and support.
  

Benefits

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• Competitive Monthly Salary.
  
• Fully Paid Relocation Package.
  
• Monthly Performance Bonus.
  
• Monthly Accommodation Bonus.
  
• Fully Paid Training. xqbhyrx
  
• Health Insurance.
  
• And Much More …
  

Seniority Level

• 
  
• Entry level
  

Employment Type

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• Full-time
  

Job Function

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• Customer Service
  
• IT Services and IT Consulting