Director of Operations

Eyr Holistic is a fast-growing consumer goods company with four brands and around 50 SKUs, sold direct-to-consumer and expanding into retail in 2027.

Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.

Manufacturing: products made in four countries

Fulfillment: warehouses in four countries

Supply base: raw materials and components sourced from China and across Europe

Next chapter: building our own factory in Poland, with possible future factories in the U.S.

The role

The Director of Operations owns everything between a product idea and a customer's doorstep, across all four brands. You will run manufacturing, fulfillment, quality, suppliers and product COGS, and lead our vertical integration, starting with building and operating a new factory in Poland.

This is an owner's seat, not a coordinator's. You decide where and how we produce, which vendors to keep, which capabilities to bring in-house, and you negotiate so we pay the best possible price at all times. As we launch into retail next year, you will also own the operational side of that channel.

Scope: 4 brands, ~50 SKUs, 4 manufacturing countries, 4 warehouse countries

Location: Remote, Europe-based, with regular travel to Poland and partner sites

Key responsibilities
Manufacturing

Manage our contract manufacturers across four countries: capacity, lead times, production planning and on-time delivery

Decide where and how each product is made, balancing cost, quality, speed and risk

Fulfillment and logistics

Oversee our warehouses in four countries and the 3PL partners behind them

Drive delivery speed, accuracy and cost per order; plan inventory placement across markets

COGS and negotiations

Own product COGS for all ~50 SKUs and a roadmap to lower them every year

Lead negotiations with manufacturers, 3PLs and suppliers so we always have the best possible prices and terms

Quality

Set and enforce quality standards, inspections and corrective actions across every site

Keep returns, defects and customer complaints from production issues trending down

Manage raw material and component suppliers in China and Europe

Build supplier redundancy, run audits and protect us from supply disruptions

Strategy and vertical integration

Think like an owner about the whole operation: which vendors to keep, replace or integrate, and what to bring in-house

Build the business cases for vertical integration and present them to the founders

Retail operations (from 2027)

Set up the operational backbone for retail: packaging, labelling, compliance, retailer logistics and replenishment

The big project: our own factory in Poland

You will lead our first vertical integration project end to end, from business case to a running factory.

• 
  
• Plan: define which products and processes move in-house, capacity needs, capex and payback
  
• Build: select the site, equipment and contractors; manage budget and timeline; secure permits and certifications
  
• Staff: hire the plant leadership and production team
  
• Ramp up: transfer production from contract manufacturers without disrupting supply or quality
  
• Operate: run the factory to clear targets on cost, output, quality and safety
  

If Poland succeeds, the same playbook may be used to open factories in the U.S., and you will lead that too.

What success looks like

First 3 months: full map of manufacturers, warehouses, suppliers and COGS per SKU; first renegotiation wins; Poland factory business case and plan approved

First 6 months: measurable COGS and fulfillment cost reductions; xqbhyrx quality KPIs tracked across every site; factory site and key equipment secured

First 12 months: Poland factory built and ramping; retail operations live and running smoothly; a clear view on the next integration step, including the U.S.

What we're looking for
Must have

10+ years in operations, manufacturing or supply chain for physical consumer products, with 5+ years in a senior leadership role

Hands-on experience managing contract manufacturers and 3PLs across several countries

A track record of cutting COGS and winning tough supplier negotiations, with numbers to show for it

Experience building, launching or running a production facility (greenfield or major expansion)

Experience sourcing from China and Europe

Strong financial thinking: unit economics, capex, business cases, payback

Ownership mentality: you act like it's your own company and your own money

Fluent English