Cyber Security Specialist
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- developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the LifeTo support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical
- and problem-solving skills and with experience in an operating room environment.
Primary ResponsibilitiesProvide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
Responsible to ensure all documentation/system entries are fully complete promptly.
Focus on remote support, with occasional onsite support / training availability (domestically and international).
Regular
working hours
from 8:00 -
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