Team Lead IT Service Desk

Hace 2 días

lugo, galicia, España Rindus Jornada completa
rindus, a People company, seeks an experienced IT Support Lead to own and optimize daily support processes (Incidents, Requests, Knowledge) and drive faster resolutions across a distributed team.
You will coach dispatchers and process specialists, promote self-service, and collaborate with IT Platform to improve Jira Service Management metrics, CSAT and SLAs while maintaining a customer-first culture.