Junior Customer Service Consultant
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- As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights
- As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client’s long-term satisfaction and success
- Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world
- Investigate and resolve system issues collaboratively with the product department
- Deliver efficient and effective customer support via email and phone channels
- Build and nurture customer relationships to enhance retention and loyalty
- Offer creative solutions, handle objections, and de-escalate challenging client situations
- Address churn risks, cancellations, and payment-related queries
- Contribute to departmental process enhancements through feedback and project participation
- Monthly contribution to your gym membership
- Friends & family gym discount
- Free weekly crossfit classes
- Pension contribution
- 24/7 on-demand coaching with psychologists through the platform OpenUp
- Knowledge exchange sessions
- Awesome company parties & Friday drinks
- Workgear: laptop, screen, etc.
- Working from home allowance
If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for youPrior experience in SaaS/software CS is preferred (this is not a call center position)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in EnglishStructured, and organized, with good time management and attention to detailConfidence, adaptability, and a positive attitude0-2 years of experience in a customer-facing roleImportant note: please do apply if you meet 70%+ of the criteria. xqbhyrx At Virtuagym we hire great people, not just resumes. If you can’t check off a few requirements but are a fast learner, we’d love to hear from you
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