Customer Support Advisor
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Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Location: Barcelona, Spain
Work Model: Hybrid
Start Date: ASAP
About the Role
Join an international customer support team and help travellers around the world with their accommodation needs.
You will act as the link between customers and providers, ensuring smooth communication and high-quality service across bookings, payments, and general inquiries.
What you'll do
- Support customers via email and phone
- Help solve booking, payment, and service-related questions
- Mediate between travellers and accommodation providers
- Ensure a high level of customer satisfaction
- Follow internal processes and guidelines
Requirements
- Danish: C1-C2
- English: B2-C1
- Good communication and listening skills
- Problem-solving mindset
- Comfortable using basic PC tools (email, CRM, etc.)
- No previous experience required
- Customer service experience is a plus (not mandatory)
Salary & Benefits
- €22,249 gross/year xqbhyrx
- Hybrid work model
- Fixed schedule (rotating shifts between 09:00–20:00)
- 27 vacation days
- Initial training (3 weeks) + ongoing coaching
- Multicultural and international environment
- Modern office in Barcelona (well connected & central location)
- Temporary contract with possibility of permanent role
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