Senior Implementation Consultant

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.
All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.
ResponsibilitiesSolution Design & Technical DiscoveryLead technical discovery and solution design during late-stage sales engagements for strategic clientsDevelop complex implementation plans and ensure seamless handoffs to delivery and support teamsImplementation & Client EnablementOwn the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirementsServe as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTPProvide expert-level platform training and consultation to client stakeholdersCollaboration, Mentorship & ScalePartner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressedMentor and coach junior Client success engineers, supporting knowledge sharing and technical skill developmentDrive cross-functional initiatives that improve internal processes, workflows, and client engagement practicesDevelop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scaleUse AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate teamClient Advocacy & CommunicationCommunicate complex technical concepts clearly to both technical and non-technical stakeholdersRepresent the voice of the client in product feedback loops, collaborating with Product Management on feature evolutionTake ownership of high-risk client situations, ensuring proactive intervention and resolutionQualifications

Minimum Qualifications

3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clientsFluent in both written and spoken EnglishDeep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocolsAdvanced expertise in REST and SOAP API integrations and troubleshootingStrong working knowledge of Excel and HTMLDemonstrated ability to manage multiple complex client projects simultaneouslyExcellent problem-solving, time management, and prioritization skillsStrong communication and presentation skills for technical and non-technical audiencesProven ability to document processes and create technical enablement materialsAbility to thrive in a fast-paced, dynamic environment and adapt to evolving prioritiesExperience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-makingPreferred Qualifications Bachelor's degree in computer science, Information Technology, or a related field5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clientsAdditional language proficiency is a plusExperience working with enterprise clients and/or within the e-commerce industryFamiliarity with remote-based training toolsProject Management experience or certification (e.g., PMP, Agile)Demonstrated success in developing online technical training contentA proactive, entrepreneurial mindset with the ability to work independently and lead initiativesExcellent problem-solving, time management, and prioritization skillsTravel RequiredUp to 1