Sr Solutions Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We currently have an opportunity for a talented Senior Solutions Engineer (Sr SE) to join our Spanish organisation. This is a sales and technical role with focus on customer/partners and is part of the sales organization.
The Sr SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, a Sr SE needs to have excellent technical skills and knowledge on both F5 products and the “eco-system” that we work in. Fear not, we do provide training and certification to keep abreast with these critical skillsThe high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Account Executive.
From our customer(s) perspective, the Sr SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 Sr SE not only presents the technical features but also business benefits in the Technical Value Proposition.
Primary ResponsibilitiesResponsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Global ResponsibilitiesProvides complex design and systems engineering configurationsPartners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) casesMaintains a high level of technical knowledge of F5 and the relevant industryUtilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectivesParticipate in the development and support of presentations for customers and partnersClearly articulate technical elements of the F5 value proposition to customers and partnersMaintain knowledge of competitive landscape and share knowledge with CAT teamContribute to the creation of case studies, white papers, and media articles for customers and/or partnersFoster a collaborative, team-based environment, sharing best practices and building lasting relationshipsEffectively negotiate and pursue conflict resolutionActively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programsPartner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needsUnderstand and effectively utilize F5 organizational resourcesConsistently provide world-class customer service during pre‑sales, implementation, and post‑sales activitiesLead strategic (organizational) opportunitiesWell developed SME focus for one technologyDeliver customized product presentations using an advanced solution-based sales approachProactively provide consultative supportCreate customer documentation for POCUnderstand business requirements involved with technical account strategyWork effectively with Engineering, Product Development, and Technical Support organizationsSolve problems independently and creativelyPerform other related duties as assignedChannel support activitiesSupport F5 channel partner sales initiativesProvide channel partners sustainable training on F5 solutions and competitive differentiationProvide channel partners technical expertise and oversight as requiredProactively provide consultative supportWork in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutionsPost sales activitiesUnderstand and follow escalation processPartner with the F5 Technical Support and customers/partners to resolve issuesQualificationsMultiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments. Knowledge of AI infrastructure and / or AI Security is highly preferredStrong presentation, communication, account management (pre‑sales) skillsSignificant experience and a number of years pre‑sales / Systems Engineering expertiseBS/BA or equivalent work experienceF5 core product experience or relevant experience in key competitor offerings highly preferredIn‑depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferredFluent English with good written and oral communication skillsFirst class presentation skillsExperience with MS office suite or Wo