IT Desktop Support Engineer, Europe

Job Description
IT Desktop Engineer, Europe Position Overview The IT Desktop Engineer, Europe will be based in Madrid, Spain and will be responsible for day‑to‑day IT support including the analysis, acquisition, installation, configuration, implementation, modification, and support of computer desktop hardware, operating systems, software, and applications for the entire Nextpower Europe team. In addition to providing hands‑on technical support, this individual will act as a trusted IT business partner for the local office—bridging business needs with respective global IT teams and ensuring a high level of service delivery. The ideal candidate will be a hands‑on IT professional who combines strong support fundamentals with a builder mindset. Someone comfortable operating in a fast‑paced environment with a high degree of autonomy, able to balance day‑to‑day support with longer‑term improvement initiatives.
About NextpowerNextpower is one of the most promising, fastest growing companies in today’s solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power.
Key Candidate QualitiesIntense collaborationPassionate customer focusThoughtful, fast, disciplined executionTenacious commitment to continuous improvementRelentless drive to winUnderstanding of executive‑level support needsAbility to act as a proactive IT advisorAct as a local point of contact for all things IT, infrastrcuture, business systemsKey ResponsibilitiesProvide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
Troubleshoot and Configure: Wi‑Fi Connectivity Office 365, Box.com, Okta Deploy laptops and desktops in a domain environment Inventory and Asset Tag General network connectivity, file access Active Directory account creation and password resets AV System Support (Zoom)Provides day‑to‑day desktop support to executive team and assistantsAccountable for the development of and technical support of workstations, printers, etc.
Computer and network system maintenance and supportTimely respond to and close all tickets assigned, determining the most effective way to solve those.
Ensure that tickets are correctly solved before they are set to resolved stateEnsure that the process and procedures are followedProvide feedback to clients where necessaryUpdate databases to maintain their accuracyExecute the change tasks assigned within the scheduled time frame as plannedProvide effective specialist contribution to the analysis and resolution of problems and known errorsRequirementsBased in Madrid, SpainProficient English and Spanish.3+ years of IT desktop support experienceStrong knowledge of Windows, Office 365, networking, ADSimilar IT experience in leading regional IT support function working as the point of contactExcellent troubleshooting and communication skillsExperience with scripting or programming (e.g., Python, PowerShell, JavaScript or similar) & Familiarity with automation tools and platforms (e.g., Power Automate, Zapier, APIs, workflow tools)Interest or hands‑on experience with AI tools and their application in business environmentsStrong problem‑solving mindset with a focus on improving efficiency and user experienceBachelor’s degree or equivalent experienceAt Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
We are Nextpower At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.