I2C DS Collection

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Czechia R-108282, Philippines R-108283, Spain R-078499 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Madrid, Spain

Job Description
DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Team Lead,locatedin Madrid, Spain or in Prague, Czechia or in Manila, Philippines. “Reimagine the possibilities” at Johnson and Johnson Global Finance We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

Key Responsibilities
Collections & Accounts Receivable Management Own strategic management of customer collections and open receivables for complex andhigh‑valueaccounts through proactive engagement, negotiation, and advanced dispute resolution techniques. Influence and drive desired customer payment behavior tooptimizecash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk. Lead performance management of collection KPIs against Service Level Agreements (SLAs),identifyinggaps and driving corrective actions. Perform advanced AR forecasting, trend analysis, and root cause analysis toanticipaterisks and enable proactive portfolio management. Providesenior‑leveloversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks asappropriate. Dispute Management Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting. Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge. Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution. Provideexpert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues. Participate in or leadcustomer‑facingnegotiations to resolve disputes, protect revenue, and strengthenlong‑termcustomer relationships. Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance. Collaboration & Stakeholder Engagement Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness. Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters. Influencecross‑functionaldecision making by providing insights, recommendations, and risk assessments. Support leadership through advanced analysis,executive‑readyreporting, andhigh‑impactspecial projects asrequired.

Qualifications:

Education:
A minimum of a bachelor’s level degree or equivalent isreq