Control Centre Operator in Palma
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Are you looking for a dynamic role at the operational core of transport services in Mallorca? A leading transport company based in Palma is currently hiring two Control Centre Operators for immediate start. If you are organized, proactive, and thrive in an active coordination environment, this full-time opportunity will allow you to play a vital part in keeping passenger services across the island running reliably every day.
Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
Key Responsibilities
- Monitoring transport services to ensure schedule adherence and operational quality.
- Controlling occupancy levels and coordinating backup and reinforcement measures with relevant departments.
- Ensuring all service disruptions, delays, and critical updates are clearly and promptly communicated.
- Recording and managing operational incidents accurately in the internal HERMES software.
- Handling and processing customer complaints and feedback effectively.
- Providing active support to field and movement personnel during on-site incidents.
Qualifications and Skills
- An intermediate vocational training certificate (Ciclo Formativo de Grado Medio or equivalent).
- A solid working knowledge of English at the B1 level.
- Good overall computer literacy, particularly in Microsoft Excel.
- Prior experience or familiarity with the internal HERMES operational management system is considered an advantage.
- Immediate availability to join the operational team.
What This Position Offers
- A permanent full-time employment contract.
- A gross annual salary of 24,400 €, paid in 12 monthly installments.
- 8-hour rotating shifts scheduled from Monday to Sunday covering morning and afternoon rosters. xqbhyrx
- Winter schedule shifts: 06:00 to 14:00 and 14:00 to 22:00.
- Summer schedule shifts: 04:30 to 12:30, 08:30 to 16:30, and 16:30 to 00:30.
- Workplace based directly in Palma.
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