Extended Services Manager
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To succeed in this role, you should have experience in the field of project management, people management experience and be able to effectively communicate with both technical and non-technical stakeholders.
General responsibilitiesPeople Management ResponsibilitiesManaging a team of approx. 10 people: regular follow up meetings, performance reviews, any administrative matters: holidays request, absence leave, etc.
Involved in the recruitment process for any new team members.
Tasks assignment within the teamOperational ResponsibilitiesTake responsibility for customer satisfaction and overall success of managed services.
Project management: working under timeline and budget constraintsOversee the delivery of cybersecurity services to our clients, working closely with the Practice Leads and other departments to ensure successful project executionDevelop and maintain relationships with key clients, understanding their specific operational needs and address themEnsure that all services are delivered in accordance with industry best practices and standardsMonitor and track the progress of ongoing projects, providing regular updates to the practice manager and senior managementProvide technical guidance and support any stakeholders, as needed.
QualificationsAt least 5 years of professional experience in an international environmentAt least 2 years of experience in people and/or project managementKnowledge of the cyber security landscape and different technology vendors (SIEM, Splunk, etc.)Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholdersBachelor's or Master's degree in Computer Science, Information Technology, or a related field is a plusFluency in English is required, with additional language skills (French, Spanish is) being a plus.
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