Internal Service Manager

Hotelbeds is the world´s leading bedbank.

The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.
Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.

The company is headquartered in Palma de Mallorca, Spain.

JOB DESCRIPTION:
We are looking for an experienced Release & Change Manager to work in the enablement infrastructure and software delivery automation in a product-oriented organization. The principal purpose is:

- To ensure that changes and releases are performed in a stable, reliable, and communicated manner
- To ensure the necessary stakeholders are kept informed of the changes/releases and external/internal customers are updated as necessary
- To ensure that all teams are clear on the implementation plans for any changes/releases and that all parties are agreed and confirmed their reliability
- To enable the release and deployment flow for each Product to be as automated as much as possible
- Plans, coordinates, and controls the ordinary, weekly, and emergency software deployments into production and infrastructure changes minimizing the impact on the business operations and assuring availability and performance.
We are looking for:

- A learner, perpetually curious and driven to expand your expertise
- A progressive and open-minded person, willing to challenge the status quo when it is appropriate to do so
- Someone passionate, persistent, and creative, you find solutions to difficult problems and clever ways to work around them when necessary
- Someone who has a strong interest in taking the initiative to show others how to do things, skills at coaching, teaching, advising and helping others in developing their skills and abilities
Skills Required:

- Experience in a Release and Change Management environments
- Experience in the use of JIRA and other ITSM tools
- Experience of ITIL and the associated Change and Release Management Flows
- Experience in working in a Scaled Agile organization
- Experience in source control tools (GIT/subversion)
- Experience in continuous integration and continuous delivery processes
Valuable Skills:

- Demonstrable hands-on experience with automation and orchestration tools.
- Experience with monitoring solutions such as Prometheus, ELK, Datadog, or Dynatrace.
- Experience in the travel industry.
Soft Skills:

- Good communication and influencing skills.
- Strong technical, logical, analytical, and problem-solving skills.
- Team player with an agile mindset.
- Able to work under pressure and with shifting priorities.
- Ability to think outside the box, multi-task, and efficiently manage time.
- Life-long learning attitude.
- Automation focuses perspective.
Languages:

- Spanish
- English
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.