Customer Support Representative

hace 1 semana

Barcelona, España JUJUR PROJECT A tiempo completo

Position: German Customer Support Representative

Location: Barcelona, Spain OR Bratislava, Slovakia

Employment type: Full-time

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Assist customers using various channels and respond to customer’s questions and concerns regarding the service/product
- Respond to customers queries in timely and efficient manner
- Provide optimal advice regarding various client queries
- Provide accurate product information
- Escalate and reroute the necessary matters & issues to departments in-charge
- Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (B2)
- At least 6 months experience in Customer service roles will be considered as an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with ability to emphasise and drive the problem to solution
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Work from home option for people living in Slovakia
- Option to work full-time (39h/week) or part-time (20/25/30hrs per week)
- Guidance and tools to reach your full potential

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