Customer Success Analyst

**About Dcycle**:
Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes and stay competitive and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Join us if you are hungry for a challenge

**Your Role**:
**_ What Your First Months Will Look Like_**

**You'll hit the ground running.** Within your first weeks, you’ll complete Dcycle’s best-in-class onboarding and work on real sustainability cases to understand customer pain points and opportunities. As a Customer Success Analyst, you’ll immediately support onboarding, training, early product adoption, and account optimization. You’ll meet key people, learn our product philosophy, and see how Customer Success drives measurable impact and long-term growth. From day one, you’ll feel supported, empowered, and immersed in the mission.

**You'll see how we work.** Dcycle moves fast. You’ll quickly start anticipating customer needs, identifying risks and opportunities through data, and collaborating across teams to ensure customers get maximum value. You’ll see how insights shape the product, how scalable CS processes are built, and how documentation, playbooks, dashboards, and best practices fuel our impact. You’ll operate as a trusted advisor, guiding customers through their sustainability challenges and delivering meaningful outcomes.

**You'll build real expertise.** By month three, you’ll be integrated and autonomous; managing a small portfolio, leading onboarding sessions, delivering value, and escalating insights that improve the product. You’ll understand the ESG landscape (GHG Protocol, SBTi, CSRD), master the product, and know how different customer segments use Dcycle. You’ll have shipped impactful work, processes, documentation, workflow improvements, or optimization ideas, supported by weekly coaching and cross-functional collaboration.

**You'll grow fast.** At Dcycle, responsibility isn’t rationed out slowly. If you can handle it, you’ll get it. By six months, you’ll look back and be surprised by how much you’ve learned, not because of a rigid program, but because you were trusted with real problems and coached when needed. You’ll operate with ownership and speed: anticipating needs, spotting upsell opportunities, and contributing to strategic improvements across the company. You’ll have grown in months what others learn in years, and likely enjoyed your first (or second) Dcycle team-building getaway, an unforgettable adventure in nature.

**Soft Skills**:
**We're looking for people who**:

- **Communicate Exceptionally Well** - Express ideas with clarity, listen actively, and navigate customer conversations with confidence and empathy.
- **Solve Problems Proactively** - Approach challenges with analytical thinking, creativity, and a bias toward action.
- **Cultivate a Strong Growth Mindset** - Embrace feedback, stretch beyond your comfort zone, and consistently strive to improve.
- **Operate with Ownership and Accountability** - Act with autonomy, follow through on commitments, and take responsibility for outcomes.
- **Keep a Great Sense of Humor** - Bring positivity, lighten challenging moments, and contribute to an enjoyable team culture.

**Technical Skills**:
Minimum Requirements:

- Bachelor's degree or equivalent
- Languages: C1 Level English + Spanish
- 1-3 years of experience in Customer Success, Consulting, Customer Experience, Product, Operations, or similar roles in a SaaS environment.
- Experience leading onboarding, training sessions, or customer-facing workflows.
- Ability to analyze customer data, monitor KPIs, and produce insights that drive action.
- Familiarity with CS or CRM tools (HubSpot, Gainsight, Zendesk, Planhat, or similar).
- Ability to create documentation, processes, and scalable workflows.
- Comfortable collaborating with Product and Engineering to share insights and improve the platform.
- Passion for sustainability, technology, and building category-defining products.

We’re not just looking for experience; we’re looking for people with a growth mindset who can drive innovation and challenge the status quo.

**Salary & Benefits**:

- 23 paid vacation days
- 7 days of team-building per year
- Cobee card for added flexibility
- Subsidized training for continuous development
- Flexible work schedule
- Start anytime between 8:00-9:30 AM
- Leave anytime between 5:30-7:00 PM (Monday-Thursday)
- Finish at 3:00 PM on Fridays

**Hybrid Work Model**:

- First month: Onsite (to immerse yourself in the team and product)
- After that: 3 days in office, 2 days remote each week
- Extra remote days for parents, long commutes
- Full remote work (optional)