Customer Success Analyst

About Dcycle

Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes and stay competitive and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Join us if you are hungry for a challenge

Your Role

What Your First Months Will Look Like

You'll hit the ground running.
Within your first weeks, you'll complete Dcycle's best-in-class onboarding and work on real sustainability cases to understand customer pain points and opportunities. As a Customer Success Analyst, you'll immediately support onboarding, training, early product adoption, and account optimization. You'll meet key people, learn our product philosophy, and see how Customer Success drives measurable impact and long-term growth. From day one, you'll feel supported, empowered, and immersed in the mission.

You'll see how we work.
Dcycle moves fast. You'll quickly start anticipating customer needs, identifying risks and opportunities through data, and collaborating across teams to ensure customers get maximum value. You'll see how insights shape the product, how scalable CS processes are built, and how documentation, playbooks, dashboards, and best practices fuel our impact. You'll operate as a trusted advisor, guiding customers through their sustainability challenges and delivering meaningful outcomes.

You'll build real expertise.
By month three, you'll be integrated and autonomous; managing a small portfolio, leading onboarding sessions, delivering value, and escalating insights that improve the product. You'll understand the ESG landscape (GHG Protocol, SBTi, CSRD), master the product, and know how different customer segments use Dcycle. You'll have shipped impactful work, processes, documentation, workflow improvements, or optimization ideas, supported by weekly coaching and cross-functional collaboration.

You'll grow fast.
At Dcycle, responsibility isn't rationed out slowly. If you can handle it, you'll get it. By six months, you'll look back and be surprised by how much you've learned, not because of a rigid program, but because you were trusted with real problems and coached when needed. You'll operate with ownership and speed: anticipating needs, spotting upsell opportunities, and contributing to strategic improvements across the company. You'll have grown in months what others learn in years, and likely enjoyed your first (or second) Dcycle team-building getaway, an unforgettable adventure in nature.

Soft Skills

We're looking for people who:

• Communicate Exceptionally Well
  – Express ideas with clarity, listen actively, and navigate customer conversations with confidence and empathy.
• Solve Problems Proactively
  – Approach challenges with analytical thinking, creativity, and a bias toward action.
• Cultivate a Strong Growth Mindset
  – Embrace feedback, stretch beyond your comfort zone, and consistently strive to improve.
• Operate with Ownership and Accountability
  – Act with autonomy, follow through on commitments, and take responsibility for outcomes.
• Keep a Great Sense of Humor
  – Bring positivity, lighten challenging moments, and contribute to an enjoyable team culture.

Technical Skills

Minimum Requirements:

• Bachelor's degree or equivalent
• Languages: C1 Level English + Spanish
• 1–3 years of experience in Customer Success, Consulting, Customer Experience, Product, Operations, or similar roles in a SaaS environment.
• Experience leading onboarding, training sessions, or customer-facing workflows.
• Ability to analyze customer data, monitor KPIs, and produce insights that drive action.
• Familiarity with CS or CRM tools (HubSpot, Gainsight, Zendesk, Planhat, or similar).
• Ability to create documentation, processes, and scalable workflows.
• Comfortable collaborating with Product and Engineering to share insights and improve the platform.
• Passion for sustainability, technology, and building category-defining products.

We're not just looking for experience; we're looking for people with a growth mindset who can drive innovation and challenge the status quo.

Salary & Benefits

• 23 paid vacation days
• 7 days of team-building per year
• Cobee card for added flexibility
• Subsidized training for continuous development
• Flexible work schedule
• Start anytime between 8:00-9:30 AM
• Leave anytime between 5:30-7:00 PM (Monday-Thursday)
• Finish at 3:00 PM on Fridays

Hybrid Work Model

• First month: Onsite (to immerse yourself in the team and product)
• After that: 3 days in office, 2 days remote each week
• Extra remote days for parents, long commutes
• Full remote work (optional) from the end of Summer team building until September warm-up week, and from the end of Winter team building through to January 6th.

Interview Process

We have a thorough but efficient hiring process:

1. Screening Call:
   A short intro call where we explain Dcycle and the role, confirm your availability, salary alignment and walk you through timelines.
2. Interview with Talent:
   Your first real conversation, sharing your story, motivation, and experience so we can get to know you and set you up for the next steps.
3. Interview with the Hiring Manager:
   A deep-dive with your future manager testing your hard and soft skills through detailed examples and probing follow-ups.
4. Business/Technical Case:
   A hands-on exercise mirroring real work to show how you think, prioritize, and deliver.
5. Values Interview:
   A chat with a Values Champion to understand how you live a specific Dcycle value in practice and test your cultural fit with the company.
6. Interview with Operations:
   A practical session that stress-tests your resilience, attention to detail, and consistency, ending with time for your questions.
7. Interview with the Founders:
   A final conversation to confirm mutual fit, trust, and that you'll help raise Dcycle's talent bar.

Dcycle & Our Culture

At Dcycle, we build ESG software that helps companies take control of their non-financial data: one system of record to collect, verify, and report with clarity.

We cut through regulatory, financial, and technical noise so sustainability is transparent, actionable, and easy to manage.

After four years of fast growth, our platform has empowered over 500 companies to take control of their non-financial data, enabling more informed decisions and streamlined processes.

In 2025 we're tripling revenue and scaling internationally; your work will help companies have greater control of their information and work better within their teams, across Europe.

We're a no-bullshit, high-ownership team: challenge ideas, bring fresh perspectives, sweat the details, and grow fast—professionally and personally. If you want to build the infrastructure for sustainable business, this is where you'll do it.

Our office culture is built on mutual respect—nobody gets stepped on here. We collaborate across teams, and we ensure that our employees are taken care of so they can do their best work. Your well-being matters to us because when you're at your best, the company thrives.

That being said, we hold ourselves to high standards. The challenges we face are big, and we work hard with motivation and determination, always putting the company's interests first. Success is celebrated as a team, and we also support each other through the tougher moments, because we know we're all in it together.

At Dcycle, we have strong company values:

We are #1
→ Driven by growth, passionate, energetic, and always ready to embrace challenges. Willing to put in the effort to improve and get better.

We fix what's broken
→ Ownership means taking responsibility not only for the outcomes but also for the journey—identifying problems, creating solutions, and driving results with dedication and accountability.

We take humor seriously
→ We're a close-knit team, and it's a pleasure to be surrounded by our own. We come to work not just to succeed, but to enjoy our time together and have fun.

We are intelligent
→ We learn quickly, adapt easily, and are technical experts in our field, guided by common sense. We combine expertise with practical thinking to make smart decisions and solve problems efficiently.