Head of Resourcing

We are working with a leading BPO/outsourcing company who is seeking to onboard a Head of Resourcing to join their team.

Position: Head of Resourcing

Location: Bratislava, Slovakia (Hybrid - 3 days/month at the office) or Barcelona, Spain (Hybrid - 3 days/month at the office) or Remote in the UK

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

- Exercise leadership over the recruiting department, oversee the execution of all activities by junior personnel
- Oversee the business’s overall recruiting and sourcing mission, vision, and long-term strategy
- Responsible for the development of the annual departmental budget in collaboration with senior management
- Oversee the departmental budgetary allocation and its management throughout the year and making necessary shifts in allocation
- Lead the recruiting department with a focus on driving accountability, shaping their strategies, supporting department-wide growth/development, team alignments
- Play a highly collaborative role and work closely with the senior recruiting management and human resources executives in approving and establishing the department’s strategies/tactics and procedures
- Ensure to strategically balance and prioritize recruiting department resources in order to meet the constantly evolving business needs
- Work closely with the marketing department in effectively establishing communication strategies that attract diverse talent to the business
- Leading role in the designing and implementation of business-wide recruiting processes, applicant tracking systems, management reporting, and vendor management
- Approve the adoption of suitable recruiting metrics that ultimately lead to the successful integration of new hires
- Analytically deliver on-going reports after tracking the results, impacts, and cost effectiveness of the current recruiting strategies
- Conduct research and experiments, taking risks that drive creative and innovative solutions
- Agency Management, ensuring strong negotiating skills and performance management tracking processes applied to support a strong SLA delivery and financial implications are being applied
- Looking at internships and apprenticeships across the business to support a more agile workforce and growing talent and resource within key periods.

REQUIREMENTS:

- Native/fluent in English, both oral and written
- 7 years' plus experience of managing a recruitment team within a fast-paced international environment (Contact Center environment is a plus)
- Project management experience in a recruitment role with experience of managing suppliers and budgets related to projects
- Strong key stakeholder management skills
- Chartered CIPD qualified or evidence of proactive growth mindset
- Strong analytical skills, having a data-driven approach to recruitment strategy formulation and decision-making
- Strong commercial awareness
- Exceptional computer skills, proficiency in the use of Microsoft Office package and Outlook. Proficient in communication software (such as Teams). Applicant Tracking Systems (ATS) hands on experience and knowledge needed, as well as social media program design, experienced use of psychometric tools and testing
- Excellent leadership skills to encourage teams to perform and go above and beyond set expectations, building strong and lasting relationships. Ability to manage difficult conversations
- Capacity to display high levels of professionalism, proactivity, unambiguity and a self-motivated attitude
- Ability to travel in-line with business needs.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.