Head of Operations Polestar Spain

**The opportunity**

We're currently looking for a Head of Operations to join our Spain team and help shape the future of electric mobility. In this role, you will lead operational excellence, logistics, and distribution while creating a seamless customer experience across the Spanish market. With a focus on delivering a premium customer journey, you’ll collaborate closely with stakeholders and cross-functional teams to optimise processes and drive results.

If you’re passionate about innovation, sustainability, and transforming the automotive industry, this is your chance to be part of something truly revolutionary.

This position is based in Madrid, Spain, with flexibility for a hybrid work model combining remote and in-person collaboration. We believe in a balanced approach - blending focused individual work with face-to-face collaboration to foster innovation and efficiency.

**The responsibilities**

In this role, you will be expected to lead, optimise, and innovate the Operations team in Spain, ensuring a world-class customer experience and driving growth in our sales model. As part of the management team, you will play a key role in the following areas:

- Operations, distribution, and logistics management: Ensure seamless stock management, logistics flows, and ground operations while continuously improving the customer journey from order to delivery for B2C, B2B, and Fleet customers
- Network management: Oversee retail partnerships and Polestar Spaces, ensuring brand consistency, compliance, and network expansion strategy
- Performance optimisation: Define and monitor KPIs to enhance customer service, delivery operations, and overall financial performance
- Partner relationship management: Build and maintain strong, long-term relationships with network partners, acting as the key contact for strategic operational matters
- Strategic planning and team leadership: Coordinate training programs for dealership teams in areas such as sales, after-sales, and customer service, and promote best practices across the network

You are a driven, proactive leader with a collaborative and customer-focused approach. You thrive in fast-paced environments, balancing strategic thinking with hands-on execution. Creativity and innovation come naturally to you, and you are not afraid to try unorthodox solutions to deliver exceptional customer experiences.

Strong communication and interpersonal skills enable you to build meaningful relationships with diverse stakeholders. You are structured and organised, with an unwavering attention to detail and a result-oriented mindset. Problem-solving is one of your key strengths, and you are always seeking ways to improve processes and drive progress.

In addition to your personal attributes, you will need the following qualifications and skills:

- Proven leadership experience in operations, logistics, and customer experience management, ideally within the automotive industry
- Fluent in Spanish and English, both written and verbal; Portuguese is a plus
- Experience in network management and retail partnerships, with a focus on compliance, performance improvement, and expansion strategies
- Strong analytical and organisational skills, with the ability to manage multiple priorities and deliver results under pressure
- A university degree is preferred, with solid administrative and business acumen

Polestar is an international company with a diverse workforce. Expect an exciting, fast-paced environment where change is constant, and growth and progress are part of the journey.

**The process**

The Polestar journey is an electric one.