Service Manager
hace 2 días
**YOUR BRILLIANT FUTURE IN TECH IS NOW**
Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.
We are expanding our European teams in Stuttgart, Berlin, Lisbon, Barcelona, Figueres, Sevilla, Las Palmas and Cologne. We are also looking for support at our international locations in Mexico City, and Ho Chi Minh City. Just choose your favorite Zoi city Travel between our locations is possible.
**WHAT YOU DO**:
- Strong leadership and team management skills with the ability to manage a team of more than 20 technical consultants.
- Excellent understanding of SAP landscapes, including 3-tier installations (Development, Test, Production), CUA, and value-added SAP software like GTS, APO, EWM, HCM, MDM, Ariba.
- Solid knowledge of cloud infrastructure, particularly AWS, and related services.
- Proficiency in IT Service Management (ITSM) frameworks, ideally ITIL standards, for service management.
- Experience with ticketing systems, specifically Jira, for incident and request management.
- Familiarity with documentation management tools, such as Confluence.
- Ability to manage a high volume of tickets (more than 100 per week) and prioritize effectively.
- Strong communication and interpersonal skills to interact with clients, the support team, and internal stakeholders.
- Experience in managing service level agreements (SLAs) and ensuring compliance.
- Ability to implement and oversee proactive monitoring and preventive maintenance strategies to ensure system availability and health.
**WHO YOU ARE**:
- You have experience in managing technical support teams, preferably in SAP Basis and/or cloud infrastructure environments.
- You have demonstrated experience in overseeing the maintenance of complex SAP landscapes with high customization and frequent modifications.
- You are an expert in managing and coordinating regular periodic tasks such as software and kernel upgrades, backups, and cost supervision.
- You have experience in implementing and managing 24x7 support services, potentially with geographically distributed teams.
- You have experience in using Jira for ticket management, including ticket assignment, prioritization, and escalation processes.
- You are familiar creating and maintaining service documentation using tools like Confluence.
- You have experience in working with monitoring tools for SAP and cloud environments, such as SAP Solution Manager, Nagios, Zabbix, and Amazon CloudWatch.
- You have experience in coordinating with clients to align expectations and ensure service satisfaction.
- You have experience in contributing to continuous service improvement and proposing value-added innovations.
-
Tax Manager
hace 20 horas
Barcelona, España Service Club A tiempo completo6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Service Club Service Club is seeking a highly skilled and proactive Tax Manager to take ownership of all tax-related matters across our growing global footprint, including the EU, UK, and US. With a new US entity on...
-
Service Manager
hace 2 semanas
Barcelona, España SEMIC A tiempo completo¡En SEMIC|Econocom transformamos la tecnología en valor real!Con más de 40 años de experiencia en el sector tecnológico en España, en SEMIC|Econocom somos mucho más que un proveedor global de productos, servicios y soluciones IT. Desde 2022 formamos parte del Grupo Econocom, lo que nos permite combinar la cercanía y experiencia local con una visión...
-
IT Service Manager
hace 4 días
Barcelona, España Eurofins A tiempo completoCompany Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...
-
Service Delivery Manager
hace 1 semana
Barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc. Location: Remote – candidates can be based anywhere in Spain. We're looking for a seasoned Service Delivery Manager to oversee the end‐to‐end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...
-
Service Delivery Manager
hace 20 horas
Barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc. Location: Remote – candidates can be based anywhere in Spain. We’re looking for a seasoned Service Delivery Manager to oversee the end‑to‑end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...
-
Service Manager
hace 4 días
Barcelona, España Tobar-Consulting A tiempo completoNuestro cliente es una empresa Suiza con más de 50 años de experiência en alquileres turísticos y presencia local con más de 30 oficinas en el territorio español busca incorporar un Service Manager para la oficina de Barcelona. Buscamos una persona dinámica y con afán de superación que quiera crecer profesionalmente en una empresa líder en su...
-
Service Manager con Frances
hace 19 horas
barcelona, España Neotalent Conclusion A tiempo completo¿Quiénes somos?: Neotalent Conclusion es una de las mayores especialistas del mercado ibérico en captación y gestión de talento informático y de ingeniería. Como parte del grupo neerlandés Conclusion, que se compone por un ecosistema de 25 empresas y 3.600 empleados, nos centramos en aumentar la capacidad tecnológica de nuestros clientes y acelerar...
-
It Service Manager
hace 3 semanas
Barcelona, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the out IT team. The profile responds to a key player in the organisation and will be instrumental in shaping strategic applications and It infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain...
-
IT Service Manager
hace 3 semanas
Barcelona, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the out IT team. The profile responds to a key player in the organisation and will be instrumental in shaping strategic applications and It infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and...
-
Service Manager
hace 2 semanas
Barcelona, España Hays A tiempo completoHAYS BUSINESS SERVICES ES LA LÍNEA DE CONSULTORÍA DE NEGOCIO DEL GRUPO HAYS En Hays estamos colaborando con uno de los principales grupos financieros independientes en España, con más de 50 años de antiguedad. Cuentan con más de 29.000 Clientes, 292 profesionales y una amplia red de oficinas que cubren el territorio español. Orientan su actividad a...
