Installation Technician

**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, who are the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in **over 70 countries**, with over **52,000 colleagues** around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in **ASSA ABLOY Global Solutions** for a **Hotel system installation technician.**

Part of Global Solutions,**Global Solutions provides complete access solutions to specific industry verticals, such as hotels and hotel chains.

**Your Role in Keeping the Future in Safe Hands**

As a Installation technician agent for VConnect solution, you will be part of the core team leading the implementation, configuration, and technical support of this new solution, designed to connect communication, management, and automation systems within the hospitality environment.
You will work directly with clients, distributors, and internal teams to ensure an efficient and scalable rollout of the product. This role requires a proactive mindset, adaptability to an evolving solution, and active participation in its continuous improvement.

**Your main responsibilities will include**:

- Perform remote installations and configurations of VConnect, following established technical and functional procedures.
- Actively contribute to the definition and improvement of implementation processes as the product is rolled out.
- Conduct connectivity tests, technical validations, and customized configurations for each client.
- Respond to requests or incidents during installation, commissioning, and post-sales phases.
- Document each intervention and case in internal platforms (CRM, ticketing systems, knowledge bases).
- Work closely with the development team and Technical Coordinator, providing valuable operational feedback.
- Participate in ongoing training sessions to stay updated on new features and use cases.
- Work toward the continuous improvement objectives of your department.
- Help identify unmet functional needs and propose improvements based on client experience.

**What you need to succeed**:

- Experience in technical support, installation, or integration of technology solutions.
- Basic to intermediate knowledge of networks, connectivity, APIs, or system integrations.
- Ability to adapt to new tools and contribute to their operational development.
- Strong communication skills to interact with clients and internal teams.
- Experience with ticketing platforms like ZOHO or project management tools like Redmine (a plus).
- Organizational skills and attention to detail to maintain orderly processes.
- Advanced level of English (other languages are a plus).
- Proactivity, problem-solving attitude, and customer orientation.

**What you can expect from us**
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
- Working equipment will be provided by the company.

**Application**

**About Us**

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.