IT Help Desk Technician

hace 2 semanas

Palma de Mallorca, España Axis Data A tiempo completo

**Role description**

**Responsibilities**
- Maintain PC, hardware, printers, scanners, tablets, mobile devices.
- Knowledge of Mobile OS.
- Administration of mobile devices through MDM (AirWatch by VMWare).
- Participate in special projects such as OS migrations, computer/office equipment moves, repair/maintenance of printers and PCs, installation and configuration of desktops, laptops, and telecom devices.
- Must participate in an on-call rotation to be available after hours/weekends if problems arise or special projects need to be completed.
- Troubleshoot network connectivity issues.
- Accomplishment of SLA.
- Develop and encourage proactive customer service practices.
- Document all issues and help develop best practice processes.
- Certificate of Higher Education (CFGS).
- Experience in Help Desk/Support field.
- Experience managing LAN network with Cisco Meraki.
- Strong Knowledge of PC/Windows.
- Strong Knowledge of MS Office suite, and Microsoft 365.
- Experience providing remote support and using incident management tools.
- Experience supporting Windows in an Active Directory environment.
- Good understanding of common network services (DNS, DHCP, FTP, WDS, SMTP ).
- Ability to process information logically and solve problems and prioritize tasks efficiently.
- Ability to communicate effectively with technical and non-technical staff.
- Customer-friendly focus.
- Ability to work on multiple tasks/projects at the same time.
- Strong communication skills, both oral and written with good English.

**Desirable**

**Microsoft Defender for Endpoint experience.**

Microsoft certifications.

ITIL knowledge is a plus.

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