IT Helpdesk Technician
hace 1 semana
**Description**:
**Description**:
**Responsibilities**:
- Provides technical assistance to the corporate users.
- Complete troubleshooting through diagnostic techniques and root cause analysis.
- Assist with Active Directory tasks.
- Manage internal network (Switches and APs).
- Executes onboarding tasks of new employees.
- Maintains stock and manages inventory of IT assets.
- Identify and suggest improvements to procedures.
- Continuously learn and enhance technical knowledge.
- Improve IT documentation by creating manuals, articles and keeping those up to date.
**Requirements**:
**Desired Knowledge, Skills, and Experience**:
- Expertise with Microsoft Desktop Systems and administration of Microsoft 365.
- Experience with Intune, Entra, and Windows/Linux server administration.
- Degree in IT Systems and Networking or equivalent.
- At least 3 years' experience as a help desk technician or in another customer support role.
- Strong understanding of computer systems, mobile devices, and other tech products, with the ability to diagnose and solve technical issues.
- Proficient in English for effective communication in a business environment, with the ability to interact with both technical and non-technical personnel.
**Desired qualifications**:
- Microsoft M365 Certifications.
- Azure Certifications.
- Powershell Certifications.
**Desired attitudes**:
- Excellent communications skills.
- Be a positive person, able to work with others, achieving a common goal.
- Have a passion for technology.
- Has initiative, takes ownership and is self-learner
- Organized and disciplined, able to work with complexity and uncertainty.
- Willing to add her/his views and ideas inside a diverse group that wants always to improve.
- Feeling accountable for the work and the results done by you and your teams being able to take responsibility in other areas further to her/his own one.
- Take care of others as part of the overall OmniAccess team.
**We offer**
- Being part of a very technical and dynamic team, always interested in improving customer service and employee satisfaction and where engineering excellence is necessary
- Continuous training and possibilities for further growth as the company expands.
- Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma.
- Social benefits, like Medical Assurance, lunch discounts, yearly bonus.
**Expectations**:
**In the first month**
- Understand the onboarding/outboarding process and execute it with assistance. Manage low-priority tickets independently.
**In the first 3 months**
- Be able to resolve 80% of the tickets coming to the department with short guidance
**In the first 6 months**
- Achieve full autonomy in operational tasks, collaboration with projects and ability to manage the stock of the department.
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