Customer Success Manager

**Customer Success Manager (f/m/d)**

Join the Logistics Revolution Forcemaximum commitment, continuous development and innovation pushing - it is all in our DNA Is it in yours too?
If so, become part of the Trans.eu Group - one of the European market leaders for innovative IT solutions for the logistics industry. Together with our more than 800 employees in 11 European countries we want to revolutionise the transport and logistics industry and bring it to a new and more sustainable level.
We are looking for a Customer Success Manager (M/F/d) as soon as possible. Preferably in partly home office, partly in the office. Very much in full time

**So let's get down to business, what do we offer?**
- You work full time 40 hours/week, so 8 hours/day which you partly spend in your home office and partly in our office in Barcelona...Other working time model desired? Let's talk about it
- On top of that, you will receive a performance-related bonus in the form of a gross monthly salary paid out quarterly. We will set your targets at the beginning of the quarter using the OKR method.
- We provide you with the necessary equipment (laptop, headset, additional monitor and more) so that you can work from home too... although the coffee in our Barcelona office is excellent.
- You want to make a career with us? Well, yes please Increase your knowledge level and celebrate your personal successes during your employee journey at Trans.eu GmbH. We are a familiar and dynamic company with a constantly growing team in a flexible working environment with flat hierarchies.
- You will receive transparent and fair feedback in regular meetings - we want you to know exactly where you stand, what your next tasks are and where your journey can take you.
- With video training and customised coaching and training, you can also enjoy our excellent induction and further training.

**And how does the job look like?**
- You coordinate the onboarding of new customers and ensure that our customers understand the product and are successfully using it.
- You are the mouthpiece of our customers, accompany them on the entire customer journey and represent their interests within our organisation.
- You conduct (online) product trainings and inform our customers about - product news, updates, and new functionalities.
- Through your regular, proactive relationship with the customer, you identify cross
- and up-selling potentials and find a solution in case of complaints and claims.
- You know how to recognise emerging problems in advance and proactively eliminate them. You will be supported by our internal specialist department
- You support the team in the further development of the process and contribute your own ideas.

**... So what do you offer?**
- Ideally, you already have experience in customer service/sales/(key) account management and a logistics background. If not, we will take care of that with our comprehensive training.
- You enjoy communicating with customers, are articulate and persistent. You have a high degree of empathy and value customer satisfaction.
- You find it easy to communicate complex content in a structured and comprehensible way and you are not afraid to prove this in customer webinars and online trainings.
- You have a high willingness to learn, like to work independently and on your own initiative, are self-confident, ambitious and still like teamwork.
- You have a very good command of English and Spanish and can preferably also provide written and spoken French and/ or Italian?

**Sounds good to you? We know**
So apply, and if you have any questions, our HR department will be happy to help.

Type of position: Full-time, permanent position, unlimited contract.

**Working hours**:
40 hrs. week
Expected start date: Immediately

**Benefits**:
In-service training
Flexible working hours
Home office 2 days a week, 3 days a week in the office

**Special payment**:
Bonus according to target agreement

**Work experience**:
Microsoft Office: 1 year (desirable)
Customer service: 1 year (desirable)
Logistics industry: 1 year (desirable)

**Languages**:
**English (required)**
**French (required) or **Italian (required) or **Spanish (required)