Customer Service Agent Aaa
hace 2 días
**Location**
El Prat de Llobregat
**Department**
Customer Service
**Reporting**
Customer Service Team Leader AAA
**Functions**:
- Order reception management.
- Proactive follow-up of**_ _**orders until shipment: order entry, confirmations, modifications and updates.
- Analysis and correct assignment of order dates.
- Opening and management of claims together with Customer Care and customer returns.
- Consolidation of loads according to current orders.
- Reduce complexities and inefficiencies in order management.
- Maintain and update the customer database.
- Ensure proactive communication with customers: deadlines, delays, stock availability and mmpp shortages.
- Management of the sending of specific documents requested by customers: certificates of origin, pre-format invoices, etc.
- Customer representative in the Organization: intermediary service between customers and other departments of the Organization.
- Proposing and participating in improvement processes.
- Comply and ensure compliance with the rules, procedures and general and specific instructions of occupational risk prevention and environment, Food Safety or GMP’s, as well as promote them in their area and workplace.
- Ensure proper segregation of waste.
- Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.
**Requirements**:
**Education**:
- Superior degree cycle in Business, FPII or similar.
**Specific knowledge**:
- Advanced level knowledge of the Office package.
- Knowledge of SAP.
**Complementary knowledge**:
- Knowledge in transportation.
- Knowledge of nomenclature of the sector of aromas / fragrances, chemical or similar.
- Knowledge of International Trade (INCOTERMS).
- Postgraduate degree in Perfumes and Fragrances, Market and Applications or Isipca.
**Language skills**:
- Spanish: advanced.
- English: advanced.
- Other language: advanced (valuable).
**Skills**:
- Orientation to external or internal clientele.
- Responsibility.
- Commitment.
- Autonomy.
- Planning.
- Communication.
**Experience**:
- 2+ years of experience in a similar position.
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