Customer Success
hace 3 semanas
The objective of this position is to maximize the profitability of our assigned Multibrand dealers/distributors across EMEA , to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term.
You will play a key role in the relationship with a dealers/distributors portfolio, implementing and improving the ADVENTURE SPORTS GROUP EUROPE service model. For this you will have the information tools, the media, the support and the direction necessary to meet the dealers expectations.
To do this, you will verify and confirm the order book of your assigned dealers/distributors at the level of product availability and discounts, you will ensure efficient on time in full delivery of our products and will report on the appropriate performance indicators.
To be successful in this role it is essential to have a clear vocation of customer service, proactivity to relate all aspects that affect a dealer beyond an order, change ways of working, show enthusiasm for learning and empathy to create and cultivate social relationships. You will also have the support of the company that will put the necessary resources in training and coaching, as well as your managers and the rest of the team with the development of action plans and regular meetings.
This position reports to the Customer Success Manager and allows you the flexibility of a hybrid work model.
As the Customer Success, you will have an opportunity to:
- Manage a portfolio of Multibrand dealers/distributors across EMEA
- Management of the Orderbook for the assigned dealers/distributors Portfolio.
- Ensure customer satisfaction through high quality service.
- Manage operational relationships with dealers/distributors and Sales Teams.
- Data analysis and statistics.
- Perform the order entry process into the ERP system.
- Tracking and follow up of orders, liaising with the warehouse and other departments.
- Deal with any operational issue (refusals, returns, warranties, etc.).
- Be able to take accurate and concise information.
- Prepare and maintain customer order database.
- Deal with dealers/distributors and sales queries quickly and effectively.
- Proformas process management
You have:
- Fluent English.
- Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports.
- SAP, Oracle, Salesforce and Excel knowledge.
- Used to work with specific platforms/Vendors Centrals.
- Used to work with and EDI environment.
- Digital and data orientation: Data consolidation, analysis and processing.
- Sales techniques and logistics management.
- Proactivity in suggestions, rigor and adaptability.
- Cross functional working teams.
You might have:
Any other European language is a plus.
📩 Sounds like you?
Apply now or drop us a message at adelinamanea@foxracing.com – we’d like to meet you
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