Junior Customer Support Agent

hace 1 semana

Barcelona, España Factorial A tiempo completo

**Hello**

At Factorial we're looking for a new **Junior Customer Support agent for the Spanish Market** to help us boost the company to the next level.

**Ready to be part of the challenge?**

**The Role**

We are looking for a **Junior C**ustomer Support Agent for the Spanish Market **to join our **Customer Experience team**.

What will you be doing:

- **Solve complaints and queries via ticket/phone **within the expected time limits (SLA).
- Control and **follow up on any bugs** with the operations team and the client.

**Your Profile**
- Ambitious, self-motivated, energetic
- Committed, organized, proactive
- Flexible, fast learner, risk-taker
- Decisive, multi-task.
- **Native level of Spanish**:

- Comunicative-fluent English
- Excellence in communicating and problem-solving
- **Previous experience** in** Customer Experience is a big plus**

**Perks of being part of our team**
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with a free physiotherapist in the office, Gympass ‍️ and Alan as private health insurance
- Language classes with Yolk Academy & Factorial Language exchange ‍
- Syra and Nora Real Food discounts
- Breakfast in the office, organic fruit and free caffeine and theine
- Flexible schedules, pet Friendly and no dress code

Is this you_?_**_ Come rock the world with us _**

**About Factorial HR**

**Factorial** is an **all-in-one HR Software** fast-growing startup founded in **2016**. Our mission is to help **SMEs automate HR workflows**, centralize people data and make better business decisions.

Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over **+700 people** in Barcelona, Brazil, Mexico, and EEUU offices.

**Do you want to know more about us?**

We've won awards and received outstanding **customer feedback** since day one. It has closed over **80M$ in funding with top international venture capital** firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

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