Release Manager

**Job Tittle: Release Manager, ADP CSL**

**Department: Integration Management Office**

**Location: Barcelona**

**BASIC FUNCTION**

This role is responsible for developing, maintaining, and managing the ADP CSL operational release strategy to ensure proper organizational awareness, preparation and delivery of changes for ADP CSL solutions and services. Working in partnership with Product Marketing and Product Management & Development, this role will champion the needs of clients and prospects to define the approach, implementation and operational requirements, events, and timing necessary to ensure delivery of new solution and service releases to associates, partners and clients. Working across ADP CSL regions and departments, this role will develop, maintain and administer the process for gathering departmental requirements related to the operational rollout. In addition, the role will provide oversight and management of the project tasks and plan that are required to be completed by assigned departmental associates.

With a focus on quality and operational efficiencies, this role assists in managing process improvements; champions the development of tools to improve the delivery of solutions and services; ensures the field is adequately prepared for new solution and service releases; works with aligning with and supporting processes focused on the deployment of new solutions and services to clients & partners.

**ESSENTIAL RESPONSIBILITIES**
- Develop and maintain effective tools and processes that identify and capture departmental requirements and related responsibilities that are required to ensure successful preparation and delivery of new ADP CSL solutions and services.
- Develop and manage project plans taking into account the scope and content of the releases to ensure high quality and timely delivery of new solutions and services to the ADP CSL organization and clients.
- Identify, track, and monitor progress and completion of project tasks required to be performed by assigned individuals across multiple business groups (Sales, Marketing, Finance, Legal, Hosting, Implementation, Service, Relationship Management, etc.).
- Continually assess, improve, and streamline the approach for preparation and delivery of service or solution changes by identifying roadblocks and recommending solutions that reduce the cost of delivery while improving timing and efficiency.
- Act as the liaison between ADP CSL departments and ADP CSL Product/Marketing regarding operational readiness considerations and requirements.
- Develop and demonstrate exceptional operational knowledge of departmental requirements related to the ongoing deployment and delivery of ADP CSL solutions and services. This includes an understanding of the linkages and dependencies between ADP CSL solutions and other ADP offerings.
- Develop and maintain release schedule in alignment with the ADP CSL Product Roadmap.
- Provide input on opportunities to improve operational effectiveness for ADP CSL departments including implementation, client service, and hosting, as required.
- Willing to support relationship managers / service delivery managers and act as the primary client interface, if required, for global delivery initiatives that involve pilots, pre-release, and/or rollout to the client base in the delivery and/or upgrades of new solutions and services. Activities may include selection of client participants, notification and communication with participants (either through relationship managers / service delivery managers and/or directly), development of client testing agreements and scope, and validation/sign-off requirements.
- Prepare and deliver status updates and presentations (oral or written) for senior management to report on progress, risks, and mitigation strategies related to release activities.
- Actively aligns and contributes to the successful completion of ADP CSL IT & Field Services goals and initiatives.

**REPORTING RELATIONSHIPS**
- Supervisor: Director of Integration Management Office
- Supervision Received: Minimal
- Supervisory Authority: This position will be responsible for the matrix management of associate activities and deliverables across multiple ADP CSL regions and departments.

**QUALIFICATIONS**
- Education:
Bachelor's Degree in Business Administration or other related field and the resultant knowledge and experience from 8 - 10 years of operational experience, including 3 - 5 years supervising a staff of exempt-level professionals. Advanced degree(s) is a plus
- Experience:

- Proven delivery in operational efficiency with high quality.
- Proven experience developing process flows and identifying process improvements.
- Strong ADP CSL product and service background.
- Collaborative skills with the ability to manage individuals within a matrixed environment.
- Strong communication (verbal and written) and influence skills.
- High level of responsibility, self directed.
- Project Management skills - direction and