IT Service Administrator
hace 5 días
**IT Service Administrator**
**Permanent contract **/ Marbella, Spain
Sommet Education is a hospitality management and pastry & culinary arts education group of more than 1200 employees that is home to five leading brands: Glion Institute of Higher Education, Les Roches Global Hospitality Education, Ecole Ducasse, Invictus Group and the Indian School of Hospitality. Our headquarters are based in Lausanne, Switzerland, with additional hubs in Marbella, Spain (Accounting) and London, UK (Enrolment, Marketing and Digital).
You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.
Qualifications:
Information technology degree or similar qualification.
**Key Responsibilities**:
**Application Management**
- Liaise with suppliers for fulfilment of support/development contract
- Ensure that functional and technical documentation is produced and that Standard Operating Procedures are documented
- Prepare test cases, execute tests and provide test exit reports
***Supplier Management**
- Single point of contact for vendors/suppliers on the following aspects: contracts, licences, support/development hours, governance meetings
- Monitor the respect of Service Level Agreements by the suppliers
**Collaboration & communication**
- Work with project teams to help implement internal systems and processes, and evaluate support needs as part as the projects requirements
- Communicate effectively and in a timely manner, pursuing intra-team collaboration to ensure maximum capability of incident resolution and request fulfilment.
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