IT Helpdesk Support

hace 2 semanas

Marbella, España Sommet Education A tiempo completo

**IT Helpdesk Support**

**Permanent contract **/ Marbella, Spain

Les Roches Global Hospitality Education, in the top 3 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1954, Les Roches is a private institution based on the Swiss model of experiential learning, offering undergraduate and graduate degrees in the fields of hospitality, tourism and event management. Les Roches prepares entrepreneurial and innovative graduates across a global network of campuses in Crans-Montana (Switzerland), Marbella (Spain) and Shanghai (China).

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

**Qualifications**:

- Technical degree, ideally in IT domain
- 4+ years overall IT-related experience, ideally in top consulting companies
- Familiar with IT Service Management tools and processes
- Strong communication skills, including prioritizing, problem solving and interpersonal relationship building
- Ability to work independently
- Ability to learn quickly and think creatively
- Excellent level of English (minimum B2 or equivalent)
- Experience in Education sector is a plus.

**Key Responsibilities**:

- Serves users and monitors the availability of the Information Services by organizing and planning the work.
- Maintains the users' computer equipment (hardware, software and office standards) to ensure its proper functioning.
- Provides support by repairing breakdowns, either by telephone or on receipt of the equipment, either by own means or by external repairs.
- Performs installations of new workstations (computers, network connections, wiring, etc.).
- Prepares helpdesk and management statistics, ordering and generating documentation related to the department.
- Controls and manages the computer equipments through the warehouse, administering a stock of replacements.

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