Account Manager

We're looking for a brilliant mind with a warm soul that can help us take our journey to our next stage.

**About us**:
We're Camping, a small-but-mighty brand storytelling & video agency based in Barcelona, helping B2B tech companies transform from 'boring' to heartfelt through brand & video storytelling.

As we continue to grow, we're looking for a **Account Manager** to help us scale smartly and become more efficient while maintaining our creative soul.

Have we mentioned we have a 4-day workweek?

**The role**:
We're seeking an exceptional Account Manager who is a master of client relationships and a champion of strategic growth. This role is a 6-month full-time involvement, with the possibility to stay longer.

You'll be the strategic bridge between our clients and creative team, responsible for nurturing long-term partnerships with a new, incredibly exciting client — a globally recognized leader in the workflow automation space. This is a client whose innovative open-source platform is widely used by developers, IT professionals, and businesses worldwide to connect apps, automate tasks, and streamline complex processes. If you're interested in tech, you'll definitely know them

Your expertise will be in managing the complete client relationship lifecycle, from initial onboarding through ongoing account growth, ensuring exceptional service delivery while identifying opportunities for expansion. Your strategic mindset, relationship-building skills, and passion for client success are non-negotiable.

This is a full-time position.

**Core responsibilities**:
**Client Relationship Management**:

- Build and Maintain Strategic Client Partnerships: Develop and nurture deep, long-term client relationships, serving as their trusted strategic advisor and primary point of contact for all account matters.
- Account Strategy Development: Create comprehensive account plans that align client business objectives with agency capabilities, identifying opportunities for growth and service expansion.
- Client Business Intelligence: Deep dive into client's business model, industry challenges, competitive landscape, and growth objectives to provide strategic recommendations and solutions.
- Stakeholder Management: Navigate complex client organizations, building relationships with multiple stakeholders and decision-makers to ensure account stability and growth.
- Client Satisfaction & Retention: Proactively monitor account health, conduct regular satisfaction assessments, and implement retention strategies to ensure long-term partnership success.

**Account Growth & Business Development**:

- Revenue Growth: Drive account expansion through identifying upselling and cross-selling opportunities, developing proposals for additional services that align with client needs.
- Strategic Account Planning: Develop and execute comprehensive account growth strategies, including quarterly business reviews and annual strategic planning sessions.
- Contract Management: Lead contract negotiations, renewals, and scope expansions while maintaining healthy profit margins and client satisfaction.
- Market Intelligence: Stay informed about client industry trends, competitive landscape, and emerging opportunities to position agency services strategically.

**Project Oversight & Service Delivery**:

- Account Project Coordination: Oversee all projects within the account to ensure consistent quality, timeline adherence, and budget management across multiple workstreams.
- Team Leadership: Coordinate with internal creative teams (Creative Director, Producer, Designer, Post-production Coordinator) to ensure optimal resource allocation and project delivery.
- Quality Assurance: Maintain high standards of creative output and service delivery, ensuring all work meets client expectations and agency quality benchmarks.
- Budget Management: Monitor account profitability, track project budgets, and optimize resource allocation to maximize account value.

**Communication & Reporting**:

- Strategic Communication: Facilitate high-level strategic discussions with client leadership, presenting insights, recommendations, and performance updates.
- Account Reporting: Provide regular account performance reports, including KPIs, ROI analysis, campaign results, and strategic recommendations for optimization.
- Internal Collaboration: Work closely with internal teams to share client insights, optimize service delivery, and ensure consistent account management across all touchpoints.

**What We're Looking For**:
**Required Experience & Skills**:

- 4-5+ years of proven experience in account management within creative agencies, video production companies, or marketing services organizations, with demonstrated success in client relationship management and account growth.
- Strategic Account Management: Strong track record of managing key client accounts, developing account strategies, and driving revenue growth through upselling and cross-selling initiatives.
- Relati