Support Engineer

hace 1 semana

Madrid, España Liferay, Inc. A tiempo completo

**About Liferay**

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites **Liferay** DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run

**About You and this Role**

Passionate about technology? Love diving into technical challenges? Thrive on daily interactions? Then Liferay is your perfect match

We're on the hunt for talented individuals to join our growing Support team. Enjoy a flexible **hybrid** work model with two days a week in our Madrid office and the chance to constantly expand your skill set across both established and cutting-edge technologies.

As a Support Engineer, you'll be at the forefront of solving issues and questions from our vast client base, leaders in entertainment, telecom, education, retail, and countless other industries.

**Key Objectives**- Handle issues found by customers using our products while maintaining a professional and high-quality experience- Configure Cloud and local environments to reproduce issues- Use teamwork to deliver the best possible solutions- Provide feedback to other teams on how our customers use our products- Collaborate in creating and maintaining documentation

**Required Qualifications**- Technical training, university degree or higher-level vocational training, preferably in Computer Science or Telecommunications-
- Quick adaptability to changing tasks and proven attention to detail- Good communication skills, both in Spanish and English (written and spoken)- Customer-oriented approach

**Preferred Qualifications**-
- Experience working with Liferay Self-Hosted, Liferay Saas and/or Liferay PaaS- Experience working with cloud technologies

**What We Offer**- Competitive salary according to qualifications and experience- Social benefits package (private health insurance for the whole family, public transport/remote work/parking voucher, lunch voucher, kindergarten voucher, Wellhub service access, English classes)- Remote work 3 days a week and the office is always open for you- 3 personal days a year to help work-life balance- 1 additional free day for your birthday added to your available holidays- Mentoring process and professional growth plan with training opportunities- Positive and collaborative work culture
- Working at leading open-source company

**Equal Opportunities Employer - Statement

  • Support Engineer

    hace 4 días

    Madrid, España Kantar Group A tiempo completo

    Kantar Media is seeking a support engineer to join our offices in Rennes with the following responsibilities: To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) : To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds...

  • Support Engineer

    hace 16 horas

    Madrid, España HCLTech A tiempo completo

    Our goal is to strengthen the brand in Spain. L3 Support Engineer Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent In a typical day as a Senior Software dev/L3 support Engineer, you would: • Be responsible for troubleshooting all L3 cases open for complex products and platforms, including finding the cause of the issue,...

  • Deskside Support Engineer

    hace 2 días

    Madrid, España Tomgandhi Consulting A tiempo completo

    **Location**: Madrid **Qualification**: Bachelor’s Degree **Department**: Information Technology **Designation**: Deskside Support Engineer **Skills**: Deskside Support Engineer **Description**: Required Skills: - Mean time to repair - On site analysis, diagnosis and resolution of desktop prob

  • Support Engineer

    hace 4 días

    Madrid, Madrid, España Hustler Marketing A tiempo completo

    Company IntroductionAt SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...

  • Desktop Support Engineer

    hace 6 horas

    Madrid, España Sharp Brains - Global IT Support A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Hustler Marketing A tiempo completo

    Company Introduction:At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...

  • Software Support Engineer

    hace 4 días

    Madrid, España Inexto SA A tiempo completo

    Join to apply for the Software Support Engineer role at Inexto SAAre you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100...

  • Software Support Engineer

    hace 3 días

    Madrid, España Inexto SA A tiempo completo

    Join to apply for the Software Support Engineer role at Inexto SA Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100...

  • Support Network Engineer

    hace 2 semanas

    Madrid, España GXO Logistics A tiempo completo

    We are looking for a Support Network Engineer with proved experience to join our local IT team. You will be responsible for implementation of new network projects, monitor and maintain LAN/WAN networks in close cooperation with Central Network team. As a Support Network Engineer, you have hands-on experience designing, configuring and monitoring LAN/WAN...

  • Product Support Engineer

    hace 6 días

    Madrid, España Multiverse Computing A tiempo completo

    About the RoleWe are seeking a proactive and technically skilled Product Support Engineer to join our team on a temporary contract. You will provide customer‑facing technical support for our compressed Large Language Models (LLMs) and API services.ResponsibilitiesBecome an expert in all Multiverse Computing products.Provide...