Emea Service Spares Warehouse

**Description**:
Responsible for managing the movement of materials within the GLORY GLOBAL SOLUTIONS Network with origin or destination in Madrid. With a key role in the organization, as the Leganés Logistics Center serves as the Spare Parts Distribution Center for EMEA and the European Repair Center, he will be tasked with coordinating a team of 16 people to achieve the company’s objectives, always prioritizing excellence in customer service.

**Key Responsibilities**:

- Optimization of the Warehouse Management of the ISC / ERC, International Warehouse of new material, repaired material and bad material
- Establishment of Strategies for materials flows into the warehouse, zonification under ABC methods, lean processes, 5S.
- Correct implementation of Stock Turns
- Management of cycle counts, key target inventory accuracy.
- Warehouse metrics, KPIs, proactive definition and control. Knowledge about PDCA model, perseverance on finding root causes
- Optimisation of Transport Route Management with a clear vocation for customer service, including specialised transport
- Transport management in an environment of efficiency and maximising savings.
- Management and Follow-up of special projects for EMEA
- Preparation and analysis of reports necessary for the understanding of the activity
- Implementation of process improvements aimed at the correct establishment of the activity. Strong development in knowledge of processes and implementation of improvement projects
- Control of warehouse, movements and entry and exit processes.
- Communication with clients from various geographical areas, including LATAM. Important international knowledge of these clients.
- Responsible for inventories.
- Logistical support to the various functions of the company.
- Monitoring and control of established KPIs.

**Skills, Knowledge & Expertise**:

- Bachelor's Degree/Diploma in Business Administration and Management, Economics or equivalent.
- High level of spoken and written Spanish
- High level of spoken and written English.
- Other languages desirable
- Advanced Excel Level (Macros, Vlookup..) and PowerPoint
- Demonstrable knowledge at the ORACLE superuser level.
- Demonstrated knowledge of implementation of change processes, highly valued ERP change processes at the Project Management level in the operational area.
- Financial experience, ability to understand the financial implications of companies
- Training in continuous improvement, process improvement, Lean is an asset.
- Training in SIX SIGMA, 5S, Total Quality

**Experience**:

- Person with logístical experience in the IT and/or equipment maintenance sector,
- Demonstrated experience shown in service-based environments.
- Deep knowledge of JDE is essential, knowledge of Demantra and ASCP is an asset.
- Proven experience as a Project Manager
- Demonstrable knowledge of the market in a Latin American country.

- Experience in dealing with other countries in the EMEA environment, experience living in - European country or proven experience in multinational environments is an asset.
- Analytical capacity, capacity for self-motivation
- Profile aimed at customer satisfaction.
- Accustomed to working in environments based on continuous improvement.
- Accustomed to working under pressure.
- A decisive person.
- Support in specific projects, with an important impact on the development of the business and employees. It requires extra effort and commitment, both physical and metal.
- He manages day-to-day operations, in accordance with regulations and procedures and acts with integrity in his area of responsibility.
- Goal-oriented person with tenacity for the consistent achievement of the Company's logistics objectives.
- Continuously monitor and optimize stock usage to satisfy the customer through installations, repairs, or maintenance.
- Proactive search for cost improvements and service improvements
- Supports the successful implementation of strategic plans, policies, programs, and supply chain initiatives.
- Create and support a safe work environment that promotes teamwork and employee motivation.
- They are sociable and have the ability to identify problems to promote opportunities for improvement. It has a strong profile focused on service.
- Maintains discretion in the analysis of certain confidential information used within its area of responsibility.
- Endowed with the ability to adapt and be flexible in the face of a changing environment

**About GLORY**:
**Global Leaders in Customer Experience Automation**

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and ha