Business Manager

We are looking for an experienced Business Manager to lead and oversee the work of employees in our office in Madrid. You will be responsible for ensuring the efficiency of business operations.

The key objective of this role is to oversee the operations of all staff in the office supporting the delivery of customer services, facility management, HR, health & safety, information processing systems, quality procedures and processes in liaison and co-ordinated with the Operations, HR and IT functions at Head Office.

As the Business Manager you will ensure that adequate and suitable resources are maintained.

**Responsibilities**:

- Coordinate and oversee the execution of AVASK ES operations in collaboration with Head Office and Studio Carrera.
- Ensure agreed procedures are documented for all activities and adhered to in accordance with the AVASK Group OMS.
- Ensure client service levels are maintained.
- Monitor and report on the overall performance of AVASK ES and report back to Operations in Head Office.
- Monitor and handle HR matters in liaison with the Head Office HR and Recruitment team.
**Specific Aspects to Cover**:

- Ensuring that the company has the adequate and suitable resources to complete its activities - whilst working alongside HR and other Managers
- Organising and co-ordinating operations in ways that ensure maximum productivity
- Supervising the work of the employees and providing feedback and counsel to improve efficient and effectiveness
- Organising training of new and existing staff
- Maintaining relationships with partners/vendors/suppliers
- Gathering, analysing and interpreting external and internal data and writing reports
- Assessing overall company performance against objectives
- Ensuring adherence to legal rules and guidelines
- Ensuring that the premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
- Managing the procurement of equipment, supplies and services within target budgets.
- Arranging appropriate maintenance for office equipment
- Monitoring client satisfaction, record investigate, and respond to complaints.
- Highlighting opportunities for improvement and risks
- Assisting with the internal auditing of systems and processes.
**Skills, knowledge and experience**:

- Educated to Degree level or equivalent. - BSc/BA in Business Management or relevant field
- Proven experience as a Business Manager or relevant role
- Fluent in Spanish and English
- Experience is ISO 9001 management systems an advantage
- Adept in the use of CRM/other business systems
- Excellent organisational and leadership skills
- Good communication and interpersonal abilities
- Excellent knowledge of MS Office, databases and information systems
- Ability to handle confidential information and with discretion
**What youll get in return**:

- Performance based compensation
- A collaborative culture of continuous learning to aid progression.
- Private Healthcare Insurance
- Pension Scheme
- Wellness days
- Birthday off after one year length of service

AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK. AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services. #INDCP