IT and Av Engineer

hace 7 días

Barcelona, España H-Tech Supports A tiempo completo

**About the Role**

We are looking for a **Level 1 IT and AV Support Engineer** to provide on-site technical support and ensure smooth day-to-day IT and audio-visual operations. This role supports our global Tech Foundation team by assisting end users, guiding them through IT processes, resolving basic issues, and coordinating with remote teams for advanced troubleshooting.

If you’re passionate about technology, enjoy helping people, and want to grow your IT career in a global environment — this role is for you.

**Key ResponsibilitiesOn-Site IT & AV Support**
- Provide hands-on technical assistance for laptops, printers, meeting room equipment, and basic networking.
- Support meeting room setup, townhall streaming, and video conferencing equipment.
- Assist users with login, connectivity, and hardware setup issues.
- Escort and assist third-party engineers during on-site maintenance or equipment installation.
- Support central IT teams with hardware replacement or refresh activities.

**User Support & Guidance**
- Guide users on how to request IT equipment (laptops, mobiles, iPads) through the correct global processes.
- Help employees use internal tools such as UNA, Integrated Help Desk (IHD), and vBSC for IT-related support.
- Educate users on company policies for device usage and support procedures.

**Issue Tracking & Escalation**
- Log and track IT incidents or service requests in the helpdesk system.
- Escalate unresolved or complex issues to Level 2 or central IT teams.
- Ensure response and resolution times meet global service standards.

**Customer Experience**
- Deliver friendly and professional technical support to all users.
- Gather feedback on user satisfaction and share insights with the IT team for improvement.

**Qualifications & Experience**

**Required**:

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in IT support or helpdesk role (internship experience counts).
- Basic understanding of hardware, software, and networking.
- Strong communication and customer service skills.

**Preferred**:

- Experience with Microsoft 365, Windows, and video conferencing tools (e.g., Teams, Zoom).
- Familiarity with IT ticketing or service desk systems.
- Basic knowledge of AV equipment setup and troubleshooting.

**Key Skills**
- Problem-solving and troubleshooting
- IT hardware/software support
- Customer service and communication
- Time management and teamwork
- Basic networking and AV support

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 2,000.00€ - 2,500.00€ per month

Application Question(s):

- Do you have valid work permit in Spain?
- Can you join us immediately?

**Language**:

- Spainish (required)
- English (required)

**Location**:

- Barcelona, Barcelona provincia (required)

Work Location: In person

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