IT Desktop Support

hace 3 días

Barcelona, España Sky Systems Inc A tiempo completo

**Job Purpose**

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

**Operation Roles and Responsibilities**

❖ _**Technologies**_: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products -Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.

❖ _**IT Tools**_- SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)
- Basic experience in IT industry
- Good client management & communication skills
- Good Understanding of ITIL concept & Service Now
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- Ensure tickets are updated on time and adhere to required SLA.
- Handling different PC operating systems (Windows 7, 10)
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Performing Hardware/Software installation (understanding of deployment tools like SCCM)
- End-user support - Break fix & Service Requests
- Desktop/ Laptop/Network Printers Management.
- Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
- Image Deployment using SCCM & Auto Pilot
- VDI technologies Citrix Xendesktop, Azure cloud PC.
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- User Data Management (OneDrive, Office 365)
- Refresh of old asset from windows 7 to windows 10.
- MTR Video conference support for meeting room and events.
- Vendor coordination for hardware/spare replacement
- Incident Management, service Request management, asset Management
- Support Queue Management to avoid and SLA misses
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
- Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
- Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Responsible for successful deployment and upgrades of laptops & workstations.
- Ability to work independently and in a team environment.

Application Question(s):

- This is an onsite position in Barcelona, Spain. What is your expected monthly gross salary in euros?

**Experience**:

- Desktop support: 8 years (preferred)

**Language**:

- Spanish (preferred)

**Location**:

- Barcelona, Barcelona provincia (Barcelona, Barcelona) (preferred)

Work Location: In person

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