Customer Services
hace 2 semanas
Nombre de vacante
- Customer Services - Experto de Product Expertise - Área gestión-plataforma
Advert
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
- At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.Descripción
- Técnico experto del área de gestión - sistemas para los productos Sage Despachos Connected y Sage 200 Advanced. Equipo Product Expertise de Customer Services.
Responsabilidades principales
- Identificar, diagnosticar, solucionar y dar soporte a las necesidades de los clientes. Gestionar de forma especial los casos con necesidades técnicas complejas, y en especial todos aquellos relativas a la aplicación Sage Despachos Connected y Sage 200 Adv en el apartado de Gestión - Sistemas.
- Escalado de incidencias o consultas detectadas en los productos y servicios, realizando las comprobaciones oportunas. Manteniendo informado al responsable que corresponda de la situación en los casos más críticos.
- Colaborar con otras direcciones en cualquier iniciativa en la que el cliente tenga un peso importante, para garantizar una experiência extraordinaria de cliente, con el fin de asegurar el correcto funcionamiento de las mismas garantizar la máxima calidad de nuestros productos.
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