Customer Services

At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone and that the diversity of our Associates drives creativity and innovation. Our global team of associates is made of dreamers, doers and innovators who are Bringing the Future Faster by Delivering POWER for a safer, brighter and more sustainable tomorrow.

As a member of #TeamAAM, you’ll get to make a difference on day one. You’ll have the opportunity to grow, embrace challenges, build your skills and bring your authentic self to work every day, all while helping to shape the future of mobility for AAM and the world.

Job Posting Title Customer services

Job Description Summary Responsible for scheduling and managing customer shipments, monitoring production and controlling the procurement of raw materialEnsures raw materials are maintained at optimal levels to cover manufacturing while achieving inventory targetsEnsure manufacturing maintains a smooth production plan with a steady flow of materialsInteract and manage relationships with trading partnersProcess supplier forecasts to ensure alignment with production planning and forecasting

**Job Description**:

- Manage customer weekly and daily ship requirements and window times; communicate with production and shipping departments. Proactively react to changes.
- Responsible to track raw material replenishment to ensure production coverage
- Utilize reports to support daily and weekly operations
- Help coordinate and communicate daily production build requirements to satisfy customer demand and maintain inventory targets
- Review and maintain supplier forecasts on a weekly basis; maintain cums
- Communicate proactively with trading partners
- Expedite inbound and outbound material by identifying problems and resolutions
- Regularly maintain pull loop size based on PFEP recommendations
- Monitor and update the PFEP collection plans for accuracy
- Proactively elevate critical supply issues to management
- Proactively elevate critical delivery issues to management
- Utilize the supplier scorecard and troubleshoot poor performing suppliers; work closely to improve supplier performance
- Utilize the supplier scorecard to initiate internal operational improvements
- Maintain inventory targets while continuing smooth operations
- Responsible to follow safe practices
- All other duties as assigned.
- ____________________________________

**Descripción del puesto**:
Gestión de los pedidos de cliente (OEM automoción) y revisión de la demanda.
Planificación de la producción.
Control de stock
Seguimiento y análisis de los KPIs
Coordinación de proyectos en lanzamiento
Mantenimiento de datos maestros en Oracle.
Resolución de incidencias y reclamaciones de cliente.
Participar en proyectos de mejora continua.

Required Skills and Education

**Requisitos**:
Experiência previa en posición similar, mínimo 2 años
Experiência con MRP/Planificación de la producción (deseable Oracle, AS400 o SAP)
Nível alto de inglés
Persona proactiva y dinámica, con capacidad de adaptación y flexibilidad a entornos cambiantes.

**Se valorará**:
Nociones de pensamiento Lean
Disponibilidad para viajar (baja frecuencia)
Conocimiento de Alemán
Nível alto de Excel
About American Axle & Manufacturing
As a leading global Tier 1 Automotive and Mobility Supplier, AAM (NYSE: AXL) designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with nearly 85 facilities in 18 countries, AAM is bringing the future faster for a safer and more sustainable future. We work together to support our customers on global and regional platforms with a focus on quality, operational excellence and technology leadership.

With our global footprint, we are committed to building an equitable and inclusive culture that encourages, supports and celebrates the unique voices of our diverse workforce. We are AAM. Move with us, and join #TeamAAM.

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