Customer Technical Support Responsible

Company Description
**Who we are**:
Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.

**Job Description**:
Its mission is to respond to Clients in the event of claims or in the event of any requirement that implies technical assistance for any product or service offered.

It is the link between Production and Sales, responding to the needs of Clients in technical matters of the manufactured product.

Ensures that all required company policies and standards, legislative, safety and quality are applied on a case-by-case basis and adhered to by all employees.

Ensures that quality scheduled production is achieved, monitors compliance with budgets and reports, and explains variables, along with actions to correct negative variances.

Prioritizes, organizes and coordinates the corrective actions taken in case of deviation or malfunction.

Participates in meetings related to production, quality, safety, consultation forums and other operational issues.

Contributes to overall plant performance and improvement by working closely with other managers through the exchange of information and ideas.

Works closely with technical specialists from other areas, eg. Molds, General Maintenance, Machine Maintenance, Electrical, etc., to ensure that the services necessary to maintain production quality are provided smoothly.

Communicates to the production team any deviation in the quality of the product to guarantee the early correction of errors with the close contact of the maintenance teams.

Works closely with HR and team leaders to identify and organize the meeting of relevant training requirements.

Promotes a culture of continuous improvement where all members have the structured opportunity to contribute to the realization of contributions.

Be involved in the initial phases of new projects in order to ensure maximum compliance with specifications.

Proposes improvement actions regarding the quality of the products, respecting in any case the imperatives related to manufacturing costs.

Identifies and analyzes quality problems, proposing corrective actions.

Serve customers who request services, offering them in a cordial and efficient way to contribute to the strengthening and positioning of the Company, in addition to collaborating with advertising work.

Build customer loyalty, minimize service time. Discover areas for improvement. Improve control of the sales network.

Act as a source of information.

Preparation of reports.

Monitoring of KPI's.

Follow-up of Customer Claims.

**Qualifications**:
5 years of experience in a similar position and facilitation of the continuous improvement approach in a productive environment.

Training/Information on quality management, HACCP and food safety.

University studies as well as Mechanical Engineering, Design Engineering, etc. or comparable professional experience.

Languages: English, Spanish, Catalan, French

Desirable: Training related to customer service and satisfaction.

Additional Information

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status, disability, etc.