Remote Technical Customer Support
hace 1 día
Location: Barcelona - Selva de MarLanguages: German (Native), English (B2) Schedule: Monday to Friday, 9:00 AM to 6:00 PM Base Salary/Year: 18,776 EURBenefits/Year: 1,920+ EURRelocation: Up to 500 EUR for flight + assistance in finding accommodation Summary: As a Technical Customer Support Specialist, you will be responsible for handling incoming user requests (B2C) related to audio equipment. This role involves resolving technical issues, providing exceptional customer service, and ensuring all inquiries are handled within established service level agreements (SLAs). Responsibilities: Handle User Requests: Respond to customer inquiries via telephone and email, logging details into our case management system and providing timely resolutions. Technical Expertise: Utilize advanced technical knowledge in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products to troubleshoot and resolve customer issues. Product Specific Support: Address requests related to specific products and applications such as Soundtouch & Bose Music. SLA Compliance: Ensure all service requests are progressed and closed within agreed SLAs. Proactively update customers on status and resolution progress. Queue Management: Monitor and manage open queries in the support queue, escalating issues as necessary to ensure prompt resolution. Process Improvement: Identify opportunities to enhance service delivery processes and contribute to their implementation. Customer Satisfaction: Maintain a high level of customer satisfaction through effective communication, problem-solving, and professionalism. Security Compliance: Adhere to company security policies and procedures in all aspects of work. Requirements: Language Skills: Fluent in German (native level) and English (B2 level). Technical Proficiency: Strong IT skills in Windows and Mac environments. Experience with Signal Path Connectivity, Wireless Networking, and Audiovisual products is highly desirable. Customer Care: Minimum 1 year of experience in a customer service role, preferably within technical support. Communication: Excellent verbal and written communication skills, with a focus on delivering clear and concise explanations to non-technical users. Teamwork and Flexibility: Ability to work effectively both independently and as part of a team. Flexibility to adapt to changing priorities and customer needs. Service Orientation: Passionate about delivering exceptional customer service and maintaining high standards of customer care. Problem Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Stress Management: Ability to remain calm under pressure and effectively manage stress in a fast-paced environment. Additional Information: Work Environment: Remote work options available. Project: Support for a leading technology company's audio equipment division. If you are passionate about audio technology and possess the skills required to deliver outstanding technical support, we encourage you to apply. Join our team in Barcelona and be part of a dynamic environment where your expertise and dedication make a difference. Apply now
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Remote Technical Customer Support
hace 1 semana
Barcelona, Barcelona, España SkillMatch Solutions A tiempo completoLocation: Barcelona - Selva de MarLanguages: German (Native), English (B2)Schedule: Monday to Friday, 9:00 AM to 6:00 PMBase Salary/Year: 18,776 EURBenefits/Year: 1,920+ EURRelocation: Up to 500 EUR for flight + assistance in finding accommodationSummary:As a Technical Customer Support Specialist, you will be responsible for handling incoming user requests...
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Remote Technical Customer Support
hace 2 semanas
Barcelona, España SkillMatch Solutions A tiempo completoBarcelona, SpainJob Openings Remote Technical Customer Support - Audio Equipment (German language)About the job Remote Technical Customer Support - Audio Equipment (German language)Schedule: Monday to Friday, 9:00 AM to 6:00 PMBase Salary/Year: 18,776 EURBenefits/Year: 1,920+ EURRelocation: Up to 500 EUR for flight + assistance in finding...
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Technical Customer Support Representative
hace 5 días
Barcelona, España Amadeus Hospitality A tiempo completoTechnical Customer Support Representative page is loaded## Technical Customer Support Representativeremote type: Hybridlocations: Barcelonatime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 25, 2026 (11 days left to apply)job requisition id: R31094**Job Title**Technical Customer Support Representative**Summary**Shape the Future...
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IT Technical Support
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Barcelona, España DAVANTIS A tiempo completoAt DAVANTIS Technologies, we are international leaders in the development of innovative technological solutions for electronic security. Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.Since 2005, we have been at the forefront of intelligent video...
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German technical support
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Barcelona, España Velenosi&Meredith A tiempo completoe are looking for a dedicated German Technical Support Advisor to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services. Key Responsibilities Customer Assistance : Respond to customer inquiries...
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German technical support
hace 1 día
Barcelona, España Velenosi&Meredith A tiempo completoe are looking for a dedicated German Technical Support Advisor to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services. Key Responsibilities: Customer Assistance: Respond to customer inquiries...
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German technical support
hace 1 semana
Barcelona, Barcelona, España Velenosi&Meredith A tiempo completoe are looking for a dedicated German Technical Support Advisor to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services.Key Responsibilities:Customer Assistance: Respond to customer inquiries via...
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Customer Support Specialist
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Barcelona, España Expatsconnect A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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IT Technical Support
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Barcelona, España DAVANTIS A tiempo completoAt DAVANTIS Technologies,Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.we are international leaders in the development of innovative technological solutions for electronic security.Since 2005, we have been at theforefront of intelligent video surveillance and...
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German Technical Customer Support Advisor in Barcelona
hace 2 semanas
Barcelona, España Cross Border Talents A tiempo completoGerman Technical Customer Support Advisor in Barcelona Job Openings German Technical Customer Support Advisor in Barcelona About the job German Technical Customer Support Advisor in Barcelona Step into the Role of a Technical Customer Support Specialist! Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic...
