Quality Control Agent
hace 5 días
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
- Investigate and correct potential errors reported by any department in the company and analyze the HBG’s responsibility:
- Review the contracts/integrations against the data sent to the Loading teams (data available in SF)-
- Contact Sourcing department for further clarifications-
- Contact IT for technical issues- Elaborate the Loss Forms in order to assess the economic impact of the errors:
- Extract the list of bookings affected from Tableau / ATLAS 2.0-
- Calculate the proper costs & sales of the bookings affected- Mitigate the losses thanks to Tariff Error protocol (TEP), when possible, to minimize the economic impact of the contract errors:
- Activate TEP and share relevant info with stakeholders-
- Track TEP activations and elaborate updated reports- Ensure proper registration of all relevant data in Salesforce, ensure data accuracy and follow properly all the QC processes
- Communication with other departments like Sourcing/GFS/OSC/SRC/SIC for litigation analysis, feedback, training,
- What we expect from you:- Languages: English and Spanish-
- Knowledge: Salesforce and Atlas: previous experience on contracts/bookings-
- Organizational Skills, Customer-focused, Attention to detail, Teamwork, continuous improvement, Initiative.-
- Strong organization skills with the ability to multitask & prioritize.-
- High levels of drive and resilience, comfortable working to targets. Ability to adapt to changes.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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