Quality Control Agent

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
About Us

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products &and services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

- Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
- Bedsonline, exclusively serving the retail travel segment
- Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
- TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.

Duration: This is a 9 months role initially.

Job Summary
- The vacancy will be sit in the Quality Control department, an area in Global Operations focused on the loss mitigation/prevention.
- The team has employees in 3 hubs: Palma, Shanghai and Cancun. The vacancy will be located in the Palma hub.
- The role will contribute to the area providing support to the investigation of the contract errors and assessing the losses for the company

Job Responsibilities
- Investigate and correct potential errors reported by any department in the company and analyze the HBX Group’s responsibility:

- Review the contracts/integrations against the data agreed with the providers
- Contact Sourcing department for further clarifications
- Contact IT for technical issues
- Elaborate the Loss Forms in order to assess the economic impact of the errors:

- Extract the list of bookings affected from Tableau
- Calculate the proper costs & sales of the bookings affected
- Mitigate the losses thanks to Tariff Error protocol (TEP), when possible, to minimize the economic impact of the contract errors:

- Activate TEP and share relevant info with stakeholders
- Track TEP activations and elaborate updated reports
- Ensure proper registration of all relevant data in Salesforce, ensure data accuracy and follow properly all the QC processes
- Communication with other departments like Sourcing/GFS/OSC/GSO for litigation analysis, feedback, training,
- Suggest process improvements and new tools in order to increase the team efficiency

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.