Data Business Intelligence

**Our opportunity**

**Data Business Intelligence (DBI) Service Manager**

**Your role**

**As Data Business Intelligence Service Manager, your main responsibilities will involve**:

- Engage in major incident management and problem management.
- Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
- Contribute to the service management strategy and definition of reusable frameworks.
- Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
- Manage the Project hand-over process into operations and Approve operational readiness for projects and releases.
- Collaborate with Project Management, Solution Architecture teams, Platform Teams to ensure the operational aspects of a solution are considered.
- Contribute to the definition of new vendor services in close collaboration with Sourcing Management.
- Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable.

**Your Skills and Experience**

**As Data Business Intelligence Service Manager, your skills and experience will ideally include**:

- University level education or equivalent.
- Prior experience working in a finance service, preferably insurance.
- Knowledge of BI tools with functional and technical background in SAP BW and SAP BW4/HANA.
- Some knowledge in SAP Analytic Cloud and Platform (SAC/BTP) will be appreciate.
- Solid experience in Service Management and related processes (e.g. ITIL).
- Communication/presentation skills, team management, relationship management.
- Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity.
- Fluent in English (spoken and written).
- German will be well considered.

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** even up to 100% - you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Pension Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

LI-Hybrid

Primary work location is Barcelona, Poblenou.

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

So be challenged. Be inspired. Help us make a difference.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): Barcelona, Spain
- Remote working: yes, within Spain
- Recruiter name: Marina V. Aragonés